Claims Administrator
2 weeks ago
**Claims Administrator Stoke / Hybrid**
Administrative position supporting Loss Adjusters with administration tasks.
**Duties and responsibilities**:
- Delivering excellent customer service to our customers and Clients.
- Undertake your daily tasks within agreed SLA’s.
- Chase suppliers both internal and external to ensure a smooth and efficient claim journey.
- Proofreading completed work and correcting spelling, punctuation, and grammatical errors.
- Understand the Data Protection procedures.
- Understand company systems and procedures.
- To demonstrate flexibility depending on customer demands.
- To recognize where there are inconsistencies during the process and escalate to Line Manager.
**Skills & Experience**
This position would suit someone with Excellent Communication and Organizational skills
- Excellent organizational skills.
- Attention to detail with an ability to spot grammar, spelling and punctuation error.
- Computer literacy together with the ability to organize your own workload is essential.
- Confidentiality is essential.
- Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand.
- To work actively as part of a team and contribute towards delivering team performance.
- To be proactive in identifying problems and escalate to Team Leader.
- Flexible and committed to a career.
- Ability to work in a fast paced and changing environment with the ability to embrace change positively.
- Flexibility around extended hours at busy periods
**Some of the key offers we give back to our people**:
- Full training & support provided.
- No weekends (overtime is available if preferred)
- Hybrid / Office / Remote working available.
- Free parking / Discounted Bus Pass
- NEW discount platform offering cashback and discounts to thousands of retailers.
- Kudos points (with 1st, 2nd & 3rd prizes up for grabs each month - including £100 gift voucher of your choice)
- Casual dress - “dress for your day”
- Wellbeing Centre - Legal, financial and health advice
- Personal Development Programmes - salary reviews, progression opportunities
- Vending machines, Free tea & coffee & canteen areas
- Access to paid qualifications including CILA and CII
- Cycle to Work scheme.
- Free eye test vouchers
**Job Types**: Full-time, Permanent
**Salary**: £20,319.00-£22,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
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