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Housing Support Worker

2 weeks ago

Ilford, United Kingdom ROCASA Consulting Full time

**Housing Support worker**

**ASAP Start | Various Locations**

Rocasa Consulting are looking to recruit Reconnection and Assessment Worker in Westminster, Croydon and Iford working full time paying up to £17ph via umbrella service for 3 months possibly longer

To deliver, in conjunction with other members of the team, the Assessment and Reconnection Service:
Carrying out comprehensive assessments for those at risk of (or new to) rough sleeping; facilitating the rapid reconnection of those at risk (or new to) rough sleeping to supported networks in their home area or where they have a proven link. Providing clientswith personalised case management support to help them be reconnected, turning assessments into a practical action plan which fully involves the client. Ensuring
throughout that work done is properly recorded and as appropriate is entered clearly onto CHAIN and other data bases.
- Carry out comprehensive client assessments; offer support and advice around reconnection or accommodation offers and, enter client and service offer details onto CHAIN and other data bases.
- Draw up effective action plans with clients and through case management offer support and advice around reconnection.
- To attend Team meetings and take part in Service policy and planning.
- To participate in an Assessment Hub 7 days a week 24 hour staff rota.
- To participate in team meetings, team review days and other meetings as agreed with the Manager.
- To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of clients.
- To attend working parties, ad hoc and in house training sessions, as requested.
Client work
- To respond and process in a timely and proactive fashion all referrals made to the Assessment Team

Ensure those accessing the project meet the criteria of the Assessment service
- To work firmly and persuasively with individuals to explain the role of the service and the benefits of reconnection
- To carry out comprehensive assessments with all referred new rough sleepers.
- To provide personalised case management for users who need to be reconnected, turning assessment recommendations into a practical action plan which fully involves the client
- To provide as appropriate client advocacy to home local authorities to support client reconnection.
- To support reconnection as necessary for example through arranging: travel arrangements; accommodation offers, family mediation; the initiation or reinstatement of care and support package
- To ensure all case work is properly recorded and all service offers and outcomes are entered clearly and in a timely fashion onto CHAIN and other data bases.
- To actively collect follow up information with regards to the outcome of reconnections and report to the Manager any need/gaps in key areas that is acting as a barrier to successful reconnection.
- To provide advice to clients on their reconnection and accommodation options, as well as appropriate on health, welfare benefit claims and other issues as necessary.
- To liaison effectively with the Outreach Workers, Housing Support Workers, specialist workers,police and other agencies.
- To deal with the immediate support needs of the clients as appropriate.
- To assess client risk and develop risk management strategies with the client and other involved services.
- To ensure all service delivery policies and decisions made by the manager or team are observed and
followed through.
Financial and Administrative duties
- To keep accurate daily records of petty cash and other project monies.
- To keep accurate records and statistics on referrals, service outputs and outcomes etc. To maintain a high standard of record keeping in the office and keep all financial and
administrative systems including client files in the office in an accurate and up-to-date manner in line with policy.
- To ensure that all written work both for internal and external use is of a high standard.
- To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto CHAIN and other data bases.

You will need previous experience in Housing Outreach role and have knowledge of the benefits system.

You will also need a current DBS check.