Administrator / Receptionist - New Forest Cmht

**The closing date is 27th Oct 2024**

**Job summary**:
Administrator / Receptionist

New Forest CMHT (West) - Waterford House, New Milton

We are looking for someone to work full-time, Monday to Friday in a busy, customer/administration service-based role with the New Forest Community Treatment team based in New Milton.

This post will suit an experienced, enthusiastic and flexible individual who is committed to providing a first class customer care experience to patients. This post will suit individuals who thrive in busy dynamic environments.

You must:
Demonstrate previous experience of delivering first class customer care in a dynamic environment

Demonstrate excellent communication skills

Demonstrate the personal qualities required of a caring, compassionate and flexible individual

Possess IT Skills

**Main duties, tasks & skills required**:
To input clinical data onto the electronic patient record

To receive incoming telephone calls and recorded messages to the Service and take messages, taking action where appropriate and within level of responsibility, including making calls to outside agencies

To receive all incoming mail and distribute to the relevant recipient. To sort outgoing mail for the Royal Mail and internal services

To organise room bookings and pre-book rooms for regular meetings

To carry out photocopying, scanning and filing as required

To order stationery and medical supplies as required

**About us**:
Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.

The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

**Job description**:
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

**Person specification**:
**Qualifications**:
**Essential**:
Good standard of education at GCSE English and Maths or equivalent

**Experience**:
**Essential**:
Office and reception experience

**Desirable**:
Previous NHS experience

**Additional Criteria**:
**Essential**:
Office / administration skills

Switchboard experience

**Disclosure and Barring Service Check**:
Sophie McLelland

02382312950

**Pay scheme**:
Agenda for Change

**Band**:
Band 2

**Salary**:

- £23615.00 Yearly
- **Contract**:
Permanent

**Working pattern**:
Full-Time

**Reference number**:
348-SW-5980

**Job locations**:
Waterford House
142 Station Road
New Milton
Hampshire
BH25 6LP