Head Receptionist

**Head Receptionist**

38 hours per week, permanent contract

We are searching for a full time head receptionist for our dynamic, thriving Chiropractic centre in New Milton, Hampshire. We have been providing exceptional clinical care and customer service to the local community and beyond for over a decade and our aim is to continue to be a market leader in healthcare.

The clinic is an exciting, cohesive and dedicated team environment where you will be able to enjoy the challenges and rewards of making a positive impact on people’s lives and healthcare in general. Our clinic is fast paced and we are continually expanding, refining and improving what we do and require a head receptionist to assist this by leading and developing our front of house team and well as overseeing sales and administrative patient management.
- Are you a warm, innovative, self-motivated person with a can-do attitude and willing to go the extra mile?
- Do you have outstanding communication and relationship building skills and thrive in a leadership role?
- Do you have excellent personal time management and love creating, organising and multitasking?
- Are you a proactive thinker and planner, have great attention to detail and are targeted results driven?
- Are you business minded and would take pride in running the front of house to an exceptionally high standard?
- Are you searching for a career that offers you fulfilment, progression and personal development?

**If yes, then we are looking for you**

The reception team leader duties consist of:

- Working as a receptionist on some days; meeting and greeting practice members, booking appointments, handling enquiries, selling stock, completing administrative tasks, handling money.
- Leading the front of house team team in line with the Company’s culture ethos and exceptional standards
- Ensuring all front of house procedures are maintained and evolved
- Ensuring outstanding quality control is maintained throughout the centre at all times
- Ensuring that the well-being of our patients, practice members, clinical and support team is maintained
- Providing the first point of contact for new patients and our patient membership and the administration that goes along with this
- Being part of the business's leadership team and having an active role in the development and growth of the business
- Assisting with the centres marketing and growth strategy
- Assisting with the generation and analysis of monthly KPI’s and reaching targets
- Assisting with some recruitment, training and HR related to the front of house team.

Experience required:

- Effective written and verbal communication
- Exceptional PC skills including MS office
- Effective interpersonal and organisational skills
- Proven ability to work under pressure and plan strategically while managing the day to day
- Team management and leadership

Benefits of the role include:

- Salary increases with growth and experience
- Complimentary chiropractic care throughout your employment
- Working with a close knit supportive team
- Superb coaching and mentoring throughout your employment

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Sick pay
- Wellness programme

Application question(s):

- What is it about this role that most makes you want to apply?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Microsoft Office: 3 years (preferred)
- Sales: 1 year (preferred)
- Reception: 3 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)