Customer Service Advisor

2 weeks ago


Bristol, United Kingdom Candidate Source Ltd Full time

One of the UK's leading providers of business services within the Life and Pensions sector are offering fantastic opportunities for Customer Service Advisors to work on a new project on a client site in central Bristol. You will be working focussed ondealing with inbound calls from customers who own life or pensions products and providing them with information and advice.
You will be required to work 35 hr week with shifts between 9.00am - 5.00pm from Monday to Friday and training will be on site before the role will move to remote working.
You will receive a salary of £125 per day via an umbrella company which is equivalent to £27,500 per annum.
**As a Customer Service Advisor, you will**:

- Undertaking inbound calls and managing the mailbox
- Respond to enquiries around the pensions/retirement products
- Process any requests received in relation to Life or Pensions products
- Providing retirement quotes and valuations
- Providing advice on the customer’s pension
- Updating customer details
- Updating the client database with all key information required from the call
- Working to client and regulatory policies and procedures at all times

**To be a successful Customer Service Advisor you will have the following skills and experience**:

- Excellent communication skills, to include fluent English both written and verbal
- Previous customer service and administration experience is essential
- Numerate, analytical with excellent IT systems orientation
- Strong ability with Word and Excel
- Extremely professional, well presented and motivated with a strong work ethic
- Flexible and dedicated with the desire to succeed at all costs
- Required to complete a Criminal Records Bureau check for this project
- Required to undertake a full credit check report



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