Operational Support Administrator

7 days ago


Doncaster, United Kingdom Reliant Resource Services limited Full time

_Our client specialise in EV charging installation and Smart Metering Solutions. We have a vacancy for a Operational Support Advisor to join our ever-expanding team in Doncaster _
- To provide efficient future job planning for a team of field engineers including the management of in day job jeopardy to always achieve maximum output, whilst managing customer expectations_
- Key responsibilities;_

Co-ordinating engineer appointments via in house and customer software effectively to achieve maximum output

Investigation of aborted jobs and identification of root cause

Handling and resolving customer complaints in a timely manner, escalating any issues to the OSTL

Providing desk top surveys of EV charger installs to identify any non-standard requirements

Provide customer quotations for any non-standard works in line with company price structure

Follow up customer contacts generated through the company website via telephone

Maintenance of departmental KPI’s

Contacting existing customers to arrange engineer appointments via telephone

Ensuring all job/customer records are completed in full and with a high level of accuracy

Investigation of aborted jobs and identification of root cause

Essential for the role:
C or above in GCSE Maths and English

1 Strong problem-solving abilities

2 Attention to detail, working accurately under pressure

3 Computer literate, Microsoft Office experience using Word, Excel, Outlook

4 Good organisational skills, with the ability to manage constantly changing priorities

5 Strong written and verbal communication skills

6 Previous experience in an administration role

7 Customer focused

40 hours p/week - Mon-Fri

Company Pension

22 holiday days + bank hols

**1**

Co-ordinating engineer appointments via in house and customer software effectively to achieve maximum output

**2**

**3**

Investigation of aborted jobs and identification of root cause

**4**

Handling and resolving customer complaints in a timely manner, escalating any issues to the OSTL

**5**

Providing desk top surveys of EV charger installs to identify any non-standard requirements

**6**

Provide customer quotations for any non-standard works in line with company price structure

**7**

Follow up customer contacts generated through the company website via telephone

**8**

Maintenance of departmental KPI’s



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