Technical Support Officer

6 days ago

Glenrothes, United Kingdom Fife Council Full time

**Proposed Interview Date: Week Commencing 31 March 2025**

**Closing Date: Sunday 9 March 2025**

**Contract Type: Permanent**

**Salary: FC6 £29,508.69 - £32,437.17**

**Working Pattern: 36 hours per week**

**Location: Fife House,**Glenrothes**

**Supporting Statement**

**Job Details**

Trading Standards work to protect consumers and businesses by ensuring a a fair and safe trading environment.

Within this role your main responsibilities would include:

- Undertaking duties or project developmental work assisting the Trading Standards Team in the continuous delivery of professional, high quality and customer focused services.
- Supporting the Service Manager and Lead Officers to ensure that the Team's regulatory and intervention functions are discharged efficiently which includes:
Managing information systems and databases related to the case management, project and inspection programmes.
Interrogating and supplying information in an appropriate format in response to enquiries relating to in-house systems and databases.
Administering and triaging enquiries and keeping records up to date.
Administer the communication processes for the team.

**The Person**

The following are also required:

- Excellent customer service and organisation skills.
- Some knowledge of working in a regulatory field.
- IT skills.
- The ability to work on your own initiative but also as part of a team.

**Further Information**
- **Role Profile -**When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- **How We Work Matters -**Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- **Employee Benefits -**Employees have access to a benefits package that offers discounts on a wide range of products and services.
- **Directorate Information -**Council Department information

**We are currently shaping our future workstyles however, in light of current advice, we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time.

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