Junior Support Executive

2 days ago

North Ferriby, United Kingdom Jobs Butler Full time

**Support Executive**

Our client is a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning software and support to over 4,500 schools and academies within the education sector.

**Description**:

- Building and maintaining client relations/profiles and learn and understand clients.
- Confidently training clients on the products and software.
- Ensure that data is stored accurately.
- Help to manage technical product issues and identify root cause to determine appropriate solutions.
- To provide ongoing support, identifying supportability requirements.
- Drive continuous improvement of products, service, and support strategies.
- Create and implement Customer Services Plans and support strategies for assigned projects.
- Identify and advocate for serviceability and support requirements throughout the product life cycle.
- Expected to work to the highest standards to ensure first class service is delivered, whilst ensuring Quality & Regulatory standards are adhered to.
- Help to drive business teams to implement supportability improvements
- Organised individual who can manage and prioritise a wide range of tasks
- A great communicator, you will build excellent relationships both internally and externally
- You have excellent attention to detail and the ability to deliver accurate work within challenging deadlines
- You thrive in a fast paced, busy environment
- Professional and discreet when dealing with highly confidential and sensitive information
- Have a high attention to detail.
- Maths qualification.

**Job Offer**:

- **Competitive salary**:

- Gym on-site.
- Company international holidays.
- Flexible Working.
- Auto Enrolment pension scheme.
- Free parking on-site.

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,500.00 per year

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Reference ID: SE01

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