Tenant Liaison Officer

2 days ago

Manchester, United Kingdom Fawkes and Reece Full time

**Job**: Tenant Liaison Officer
**Salary**: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
**Location**: Manchester

**Job Type**: Permanent

We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.

The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.

As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manageyour own diary.

Duties include:

- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction

You must also have a full driving licence along with your own transport and hold a current CSCS Card.

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