Assessment Associate Relations Advisor

Pearson have an exciting opportunity for an enthusiastic and innovative individual to join the Associate Relations and Development?team in our?Hellaby?office. ?

The Associate?Relations and Development team?act in an?HR?capacity?for our contracted community of Assessment Associates (AAs). The role is extremely?varied?as the team has?remit?over all aspects of the contractor lifecycle.?

**About the Role**

The AA Relations Advisor will?act as a point of contact, advice, guidance and support in respect of Associate related activities, queries and concerns. You will also?manage and?facilitate?a number of?Associate related projects?depending on skills and requirements.

The Advisor will also be expected to support with wider team and business priorities as and when required.
- *Key Accountabilities:?*_
- Be a key point of contact and advocate for the Associate workforce within Pearson.
- Take part in cross-departmental Customer Service initiatives in the development and retention of Associates.?
- Support initiatives to increase diversity in our Associate workforce.
- Support colleagues with succession planning and strategic recruitment for Associate roles.
- Develop, support, plan and manage?Associate engagement events or campaigns such as focus groups, roadshows, Senior Associate meetings and Associate conferences.
- Support on the future working of Associate projects.
- Review and communicate outcomes from the Associate performance management process.
- Facilitate the appeals process.
- Provide Assessment Managers with support, advice and facilitation on handling and investigating AA performance management concerns.
- Manage and investigate conflict of interest concerns.
- Support and facilitate the management and investigation of escalated Associate complaints.
- Maintain tracking documentation and other records of activities as?required?for statistical purposes.
- To undertake?additional?responsibilities as and when required and to?assist?with peak activity within the wider team including the management of small projects?

**Personal skills, experiences and attributes**:

- Experience in a customer facing role.
- Experience dealing with complex issues.
- Good interpersonal skills and confidence in dealing with colleagues at all levels within the company.
- Team player.
- Good time management and the ability to respond to queries within agreed?timescales.
- Self-motivated?and proactive.
- Ability to multitask and prioritise?a number of?projects.
- Excellent written communication?skills.?
- Strong presentation skills.
- Intermediate level Word, Excel,?PowerPoint.
- Experience in a?HR?role?
- Experience of employee relations?issues.
- *Working Pattern?*_

You will be required to work a standard 37.5 hours a week, Monday - Friday but will be required to be flexible during busy periods including the possibility of working at weekends occasionally. Overtime may be paid or offered as time off in lieu.

**Your Reward & Benefits**

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their familiestoo. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

- A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.
- Generous pension scheme where we match and double what you contribute.
- Maternity, paternity, and family care leave as well as flexible work policies.
- Stock/share purchase options.
- Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life.
- Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

**Job**: PRODUCT MANAGEMENT

**Organization**: Assessment & Qualifications

**Schedule**: FULL_TIME

**Req ID**: 3611