Customer Relations Advisor

2 weeks ago

Rotherham, United Kingdom Leger Shearings Group Full time

Job Advert

**JOIN US AS A CUSTOMER RELATIONS ADVISOR FOR THE UK'S LARGEST ESCORTED COUCH TOUR OPERATOR**

**What will I do as a Customer Relations Advisor?**

This role will support the Contact Centre to deliver a customer focused and effective complaints resolution for our customers. Handling all complaints, you will provide both verbal and written responses to support first time resolution.
- Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries.
- Dealing with any operational changes and identifying issues to improve the customer / supplier experience and journey.
- Assisting customers on holiday to ensure any issues are resolved efficiently.
- Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines.
- Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications.
- Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products

**What shifts will I work as a Customer Relations Advisor?**

You'll work an average of 37.5 hours a week on a rota bases across our contact Centre opening hours (Mon - Fri 9am - 8pm, Sat 9am - 5pm and Sun 10am - 4pm).

**Where will I be based as a Customer Relations Advisor?**

Rotherham, South Yorkshire, postcode S60 2XR **(This is not a work from home job)**

**How much will I be paid as a Customer Relations Advisor?**

£26,000 per annum

**What is in it for me as a Customer Relations Advisor?**
- Free on-site parking
- Free tea and coffee in our luxurious staff canteen
- 22 days holiday + bank holidays - increasing after 1st year.
- Additional leave for birthday
- Up to 5 days additional leave & up to £1500 allowance towards a Leger Shearings Group holiday (*after passing 6 month's probation period)
- Friends & family discount
- Family feel working environment.
- 4 weeks of training

**About Leger Shearings Group**

Leger Shearings Group is the UK's largest escorted coach tour operator, offering self-drive breaks, holidays to the UK and Europe, specialist Battlefield Tours, and educational experiences across four different brands.

As the founding brand within the Group, and with over 40 years' experience in escorted touring, Leger Holidays offers great-value, fully escorted tours to the world's most sought-after destinations. From short breaks and worldwide adventures to river cruises, festive breaks and holidays designed for the single traveller, Leger offers hundreds of carefully planned itineraries, with something to suit every customer's interests.

  • Employee Relations Advisor

    5 days ago

    Rotherham, United Kingdom Exemplar Health Care Services Limited Full time

    **Employee Relations Advisor** **Position**: Employee Relations Advisor **Location**: Ferham House, Rotherham, S61 1AJ (with some ad-hoc travel) **Contract type**: Permanent, full time **Rate**: £35,000 plus £3,000 car allowance **This is an exciting opportunity to join our rapidly growing organisation as an Employee Relations Advisor.** In this role,...

  • Employee Relations Advisor

    1 day ago

    Rotherham, United Kingdom Exemplar Health Care Services Limited Full time

    **Employee Relations Advisor** **Position**: Employee Relations Advisor **Location**: Ferham House, Rotherham, S61 1AJ (with some ad-hoc travel) **Contract type**: Permanent, full time **Rate**: £35,000 plus £3,000 car allowance **This is an exciting opportunity to join our rapidly growing organisation as an Employee Relations Advisor.** In this role,...

  • Assessment Associate Relations Advisor

    2 weeks ago

    Rotherham, United Kingdom Pearson Full time

    AA Relations Advisor The Company We are the world’s leading learning company with more than 20,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learningat scale. We believe that wherever learning flourishes so do...

  • Assessment Associate Relations Advisor

    2 weeks ago

    Rotherham, United Kingdom Pearson Full time

    Pearson have an exciting opportunity for an enthusiastic and innovative individual to join the Associate Relations and Development?team in our?Hellaby?office. ? The Associate?Relations and Development team?act in an?HR?capacity?for our contracted community of Assessment Associates (AAs). The role is extremely?varied?as the team has?remit?over all aspects of...

  • Employee Relations Advisor

    7 days ago

    Rotherham, United Kingdom Fortem People Full time

    Our rapidly expanding client providing specialist care to adults with complex care needs is looking to recruit an Employee Relations Advisor on a permanent basis. With direct accountability to the HRBP with a dotted line to the Regional Director of Operations, building on strong foundations already in place, you will work with colleagues across the...

  • Employee Relations Advisor

    2 weeks ago

    Rotherham, United Kingdom Fortem People Full time

    Our rapidly expanding client providing specialist care to adults with complex care needs is looking to recruit an Employee Relations Advisor on a permanent basis. With direct accountability to the HRBP with a dotted line to the Regional Director of Operations, building on strong foundations already in place, you will work with colleagues across the...

  • Customer Relations Advisor

    3 days ago

    Rotherham, United Kingdom Xbite Ltd Full time

    ABOUT US: We’re a fast-growing, forward-thinking, dynamic e-commerce company, handling Customer Service for over 10 businesses such as 365Games, Roov.co.uk, Shuropody & Equus with more businesses on the horizon. You will join a small team in a busy environment, working across multiple businesses. This role will suit an individual who enjoys a varied...

  • HR Advisor

    1 day ago

    Rotherham, United Kingdom Exemplar Health Care Services Limited Full time

    **Position**:Employee Relations Advisor** **location**: Ferham house, S61 1AJ **Contract type**: Full Time Permanent **Rate**: Up to £28,000 per annum plus £3,000 car allowance We are a rapidly expanding healthcare company with our support services based in Rotherham, South Yorkshire. Our mission at Exemplar Healthcare is to make every day better for the...

  • HR Advisor

    2 weeks ago

    Rotherham, United Kingdom Exemplar Health Care Services Limited Full time

    **Position**:Employee Relations Advisor** **location**: Ferham house, S61 1AJ **Contract type**: Full Time Permanent **Rate**: Up to £28,000 per annum plus £3,000 car allowance We are a rapidly expanding healthcare company with our support services based in Rotherham, South Yorkshire. Our mission at Exemplar Healthcare is to make every day better for the...

  • Customer Advisor

    3 days ago

    Rotherham, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **12 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Rotherham** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...