German Customer Care Agent

1 week ago

London, United Kingdom Euro London Full time

Title: Customer Care Agent - Trilingual.
Hybrid Job Opportunity
Are you Fluent in German in English and at least one other language (Spanish/French/Italian)?
Are you a determined, enthusiastic, friendly German and English and at least one other language (Spanish/French/Italian) speaker with an interest in providing excellent customer service?
If so, this is could be the perfect opportunity for you.
Worldwide renowned specialist professional Cosmetics and natural skin care companies is currently looking for a Customer Service Executive fluent in German and English and at least one other language (Spanish/French/Italian) to be a part of their growing teamin London
You will be part of a friendly, culturally and ethnically diverse environment, where no new joiner feels like the new person for long and everybody has the chance to make a real difference to the business.
Typical responsibilities will include,
*Maintain a high level of service awareness and a customer centric attitude at all times.
*Deal with complaints where necessary and handle difficult scenarios with professionalism.
*Assisting Independent Sales Representatives.
*Processing orders and returns.
*Ensure that accurate customer data is captured and logged.
*Being aware of the individual and departments weekly KPIs.
*Develop and maintain a knowledge base of the evolving products and services
*Assist in developing department procedures & policies.
*Assist in ad-hoc translation and copywriting.
*Assist in ad-hoc project work to improve the Customer Experience or assisting in events.
*Provide regular and quantifiable feedback to the Managing Director of Germany and Head of Customer Care, to drive improvement in the German Market.
SKILLS / ABILITIES
*Experience in Customer Service, with previous contact centre experience.
*Fluent in business level German and English, written and spoken. A third language is essential, with preference to French, Spanish or Italian.
*Demonstrate effective team working skills.
*Excellent written and verbal communication skills, with good spelling and grammar.
*Ability to build rapport with clients.
*Responds well to change and accepts it as an opportunity to improve.
*Ability to prioritise and multitask.
*Reliable and consistent.
*Positive and flexible attitude, and able to take initiative.
*Excellent eye for detail and good organizational skills.
*Excellent IT skills: Windows, Excel, Word, Data input, Outlook. Use of Zendesk or similar systems is an advantage.
Working hours: Monday to Friday between the hours of 8.30am-5.30pm. (37.5 hours a week).
£32.000 and benefits

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