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Social Customer Service Agent- Evenings- German and

2 weeks ago

London, United Kingdom Bumble Full time

The Community Operations team is the team sitting on the front line. Our vision is that the members we support will be more likely to retain and advocate for Bumble than those who never need to contact us - that we are a true differentiator for Bumble.

We are looking for a customer obsessed, passionate and driven individual to join our Community Operations team. Working for both the Badoo and the Bumble brands, the Social Community Operations Agent will be responsible for providing online customer support across Social Media channels - primarily via Facebook, Twitter, and Instagram.

This role will be based in the UK or Spain, reporting to the Social Community Operations Manager. Working days between Monday - Sunday, with 2 days off during the week and working hours will be 15:00 - 00:00 GMT (UK based) or 16:00 - 01:00 CET (Spain based). Hours and working days may change in future.

KEY ACCOUNTABILITIES- Be the face of our brand and provide friendly, personal, and efficient customer support via social media (e.g., Facebook, Twitter, Instagram, YouTube, Reddit, TikTok) as well as review websites (e.g., Trustpilot)- Accurately document customer feedback, topics of conversation and member sentiment for further analysis- Troubleshoot member issues and report any technical issues promptly for resolution- Stay up-to-date on product changes in order to understand user pain points and help them troubleshoot their concerns- Promote Bumble and Badoo as personable brands and embody our core mission and values - ensuring our members feel heard and cared for

EXPERIENCE WE ARE LOOKING FOR- Experience in customer support or community management required - ideally for a tech start-up- English and German fluency is a must - including flawless spelling and grammar. Spanish, French or Portuguese language fluency is a bonus- Experience in a fast-paced, startup environment is a plus

ABOUT YOU- You’re proactive and love problem solving- You are reliable and consistent- You are flexible, self-motivated, dedicated, and hard-working- You have a positive approach together with a willingness to learn- You are enthusiastic and fun to work with- You are deeply passionate about Bumble's and Badoo's brand vision and values