Service Coordinator

1 week ago

Ringwood, United Kingdom Perigon Search Full time

If you've got a background in working in a customer service role, answering general enquiries and liasing with different service departments then you could be exactly what they're looking for.

Interested? Then read on...

**Tell me more about the role...**

You will be primarily accountable for scheduling & allocating the engineers jobs. The ideal person will be looking to continuously improve the quality, efficiency and effectiveness of services offered. A proactive and forward-thinking approach is required with a hand on and can-do attitude.

Based in the company's Bradford office, you'll report to the Service Desk Supervisor and will be tasked with the following:

- Answering all incoming calls within the service department within a timely way
- Managing engineers’ daily workloads in line with reactive / parts fitting / maintenance calls
- Regularly monitor open jobs on both internal CMS and customers website and allocate labour to maximize efficiency

The standard working hours for this role are Monday to Friday: 8:30 AM to 5:30 PM.

**What experience do I need?**

My client wants someone who's got a background in working in a customer service role, answering general enquiries, and liaising with different service departments.

They'll also need you to have experience of general office activities such as data entry of documentation, filing, faxes, photocopying, scanning, etc.

In addition, you'll need the following:

- Strong organisational and planning skills to manage organisational change
- Accuracy with a good amount of attention to detail
- A good understanding of SAP knowledge

We need you to be able to multitask and be organised and able to work under pressure with strong planning and problem-solving skills.

If you've got all of that, then you could be perfect for this Service Co-Ordinator role, and we'd love to see your CV.

**What can I earn?**

This Service Co-Ordinator position offers an attractive basic salary of up to £25,000 per annum. You also have the ability to earn overtime in this role.

In addition, you'll get other benefits which include the following:

- Free parking
- 5% pension contribution
- 33 days annual leave

**Tell me a bit about the hiring company...**

The business you'll be working for is multi-billion market leader within the HVAC sector specialising in refrigeration. A global leader within the commercial and industrial sector.

They're a great company to work for. People join them for many reasons, such as they:

- Give excellent guidance and career progression opportunities
- Give excellent support and training for their staff
- Are a must-have name to have on your CV

**Is there anything else I should know?**

This role is suitable for graduates with a degree in a related or relevant discipline and in it you'll occasionally be needed to work at weekends. Full details of how this will work will be revealed at interview.

Think you've got what it takes?

You could be right for this Service Co-Ordinator position if you've previously worked as any of the following: Receptionist & Administrator, Business Administrator or as an Engineer Scheduler.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Ringwood: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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