Customer Service Co-ordinator

2 weeks ago

Chippenham, United Kingdom MJ Church Ltd Full time

We are currently recruiting for a Customer Service position to work within our busy Trade Waste Office Team.

This is a full time, permanent position working Monday to Friday, 8.00am-5.00pm based in Saltersford MJ Church Office, Chippenham.

**WHAT WILL I BE DOING?**

Our goal is to build a culture of world class customer service.

**WHAT DO I NEED TO BE SUCCESSFUL?**

Excellent communication skills (both written and verbal) is essential for this but more importantly you need empathy and emotional intelligence as the interactions you will have will be with people who may not be having a good day.

Experience handling complaints would be ideal but more importantly any experience dealing with customer service or the public day to day would be great (i.e., retail, call centre, hospitality etc)

**WHAT CAN I EXPECT?**

A brilliant working environment, ongoing training

**Starting salary: £**26,000 per annum

28 days annual leave (inclusive of Bank Holidays),

**Applicants will need to possess the following skills & attributes;**
- Able to communicate directly and confidently with clients
- Good all-round customer service skills
- External and internal communication skills
- Good telephone manner, warm and friendly
- Listening skills
- Problem solving abilities
- IT literate; some excel knowledge desirable
- Preferred but not essential geographical knowledge of our region, and in particular Bristol and Bath, Wilthshire
- High level of common sense
- Good at working as part of a team but also able to work off own initiative

**Day to Day Duties will be;**
- Answering telephone
- Dealing with client queries and questions
- Inputting and setting up new sites and clients on inhouse software, also updating data in the system
- Problem solving service issues to clients’ satisfaction
- Facilitation of day-to-day operations with line manager
- Internally communicate with other departments as required

**You may also have experience of**:Customer Service Assistant, Customer Agent, Customer Service Officer, Customer Service Adviser, Customer Service Admin, Customer Service Coordinator, Client Service Advisor, Client Service Adviser, Client Service Officer, Client Service.

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

  • Business Services Co-ordinator

    5 days ago

    Chippenham, United Kingdom National Trust Full time

    Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator. This role is part of a job-share running the Estate office and performing day to day duties, whilst having a focussed role in supporting the Facilities...

  • Project Co-ordinator

    2 weeks ago

    Chippenham, United Kingdom Mintivo Full time

    **Position** The position of Project Co-ordinator will be welcomed into a positive team environment, based from our head office in Chippenham, Wiltshire with flexible working from home available. You will be either a Project Co-ordinator or be looking to progress from a Business Administration background, with a methodical approach to problem-solving who...

  • Business Services Co-ordinator

    5 days ago

    Chippenham, United Kingdom National Trust Full time

    Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator. Working out of the Lacock Estate Office the Business Support Coordinator(s) provide essential support to the property portfolio (Lacock, The Courts Garden,...

  • Skip & Waste Co-ordinator

    18 hours ago

    Chippenham, United Kingdom MJ Church Ltd Full time

    MJ Church are currently recruiting for a Skip & Waste Co-ordinator to work within our busy skip department based at Allington Transfer, Nr Chippenham, This is a part time permanent position to commence as soon as possible. Working Monday - Wednesday, hours of work will be 8.00am-5.00pm. **Skills and Attributes** - Able to communicate directly and...

  • Reablement Allocations Officer/care Co-ordinator

    3 days ago

    Chippenham, United Kingdom Wiltshire Council Full time

    Summary We are seeking a motivated and empathic individual to join our Inhouse Reablement Team as an Allocations officer. **LIVE **WORK** CARE** **About the role** As an Allocations Officer, you will support team a consisting of Occupational Therapists, Social Care Practitioners, Senior Reablement Workers and Reablement Workers by co-ordinating and...

  • In House Marketing Co-ordinator

    5 days ago

    Chippenham, United Kingdom Balco Global LTD Full time

    Bridge Contract Interiors manufacture and install curtains and soft furnishings to commercial residences including Hotels, Student accomodation and Care homes. The product is soft, colourful, interior design led. The Service is covering the whole of the UK, but appealing to large organisations, head buyers, Interior designers and architects. - We are only...

  • Activities Co-ordinator Based at The Fairways, Chippenham

    2 weeks ago

    Chippenham, United Kingdom MHA Full time

    **Salary** £12.28 per hour **Contractual hours** 37.5 **Basis** Full time **Region** Care Homes **Package** Pension, 20 days holiday (exc. bank holidays) - (Holiday entitlement depends on number of hours worked (pro rata basis of a full-time entitlement)), Life Assurance, Discount Scheme, free uniform and DBS provided. **Job...

  • Customer Service Advisor

    20 hours ago

    Chippenham, United Kingdom The Fine Cheese Co Ltd Full time

    **An exciting opportunity has arisen for an experienced customer service professional to join our friendly head office team.** The primary objective of the Customer Service advisor is to sit at the heart of the team, acting as the first point of contact, working to respond to a wide range of enquiries from the public, business customers, colleagues and...

  • Customer Team Leader

    4 days ago

    Chippenham, United Kingdom Co-op Full time

    Customer Team Leader Location: 17-19 Conway Road, Chippenham, SN14 0PW Pay: £13.99 per hour Contract: 16-39 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training...

  • Customer Team Member

    1 week ago

    Chippenham, United Kingdom Co-op Full time

    OverviewCustomer Team Member – Location: 45 Church End, Lyneham, SN15 4PP. Pay: £12.60 per hour. Contract: 20 hours per week + regular overtime; permanent, part time. Working pattern: varied shifts including early mornings (5.30am), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided. You can...