Customer Service Advisor

1 day ago

Chippenham, United Kingdom The Fine Cheese Co Ltd Full time

**An exciting opportunity has arisen for an experienced customer service professional to join our friendly head office team.**

The primary objective of the Customer Service advisor is to sit at the heart of the team, acting as the first point of contact, working to respond to a wide range of enquiries from the public, business customers, colleagues and other professionals by providing information and advice, while processing transactional orders.

This position is suited to those with strong attention to detail, organisational skills, a calm head, and confidence in written and spoken communication.

**About The Fine Cheese Co.**

The Fine Cheese Co. is a maturer, wholesaler, retailer and exporter of traditionally made, artisan cheeses and of luxury food. We are a team that takes pride in what we do and we want to support those in our company who wish to develop their skills and progress in their career.

**Role Responsibilities**
- To act as the initial point of contact, and receive and respond to enquiries and requests across a wide range of business functions.
- To address the needs of the public, customers and colleagues in a prompt, efficient and courteous manner.
- To provide advice and recommendations to customers in respect of our products and service, and their orders.
- To process orders using the company’s systems in an efficient and timely manner.
- To prepare documentation for the fulfilment of orders, and to oversee their despatch.

**Personal Skills and Attributes**
- Experience of speaking to people over the phone in a business context, and assessing caller’s needs and responding sympathetically and helpfully.
- Experience of answering messages, responding to requests and fulfilling promises promptly and caringly.
- Ability to remain calm and unflustered in what is a very busy role.
- Ability to form good working relationships with colleagues and others with whom you are in contact.
- A flexible approach to work and the ability to multi-task
- IT literate.

**Experience in an e-commerce platform such as Shopify and Magento is helpful but not essential**

This role includes physical lifting, and will require the appointed person to use the stairs for access, throughout the working day. There is no disabled access on site.
- **location is rural without public transport links.**_

**All Applicants must have the right to work in the UK at the point of interview, and for the tenure of employment**

**No agencies, thank you.**

**Job Types**: Full-time, Permanent

Pay: From £25,800.00 per year

**Benefits**:

- Discounted or free food
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 08/05/2025

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