Receptionist - Patient Coordinator

Receptionists at the Vision Scotland play a crucial role in ensuring the smooth operation of the clinic.

Vision Scotland was established in 2010 and is Scotland's leading provider of hospital based, multi-site cataract and refractive surgery. We are fully regulated by Health Improvement Scotland’s Healthcare Environment Inspectorate (HIS HEI). In addition, our surgeons are regulated and revalidated by the General Medical Council.

We’re committed to investing in the most up to date technology for the benefit of our patients. We aspire to provide a service that compare favourably to the best eye centres in Europe and America. To maintain these high standards, we continually invest in new diagnostic equipment, new staff and introduce new services.

What sets us apart from the rest is the exceptional patient care we provide to each and every one of our patients. Every member of staff lives and breathes a mindset that our patients come first.

**Job description**

Do you want to join a small, friendly but growing healthcare business providing exceptional customer service to our patients?

We are looking for an individual with a positive, customer focused outlook to join our team. We value individuals who are confident, take pride in their work, are organised with an eye for detail, have great telephone skills and like to work independently as well as part of a dynamic team.

You will relish the opportunity to know your patients and will be integral to their overall experience with Vision Scotland. You will have ample time to look after your patients and we encourage you to take the initiative in providing the individualised care that each patient needs.

We pride ourselves in providing exceptional care for everyone of our patients so we need a team who genuinely care about the needs of their patients. If you are the kind of person who would make a note in your diary to call a particularly nervous patient the evening before their surgery or who would double check the travel arrangements for a patient who may need that extra bit of help then you are probably the person we are looking for.

**Your job description includes**:
**Greeting Patients**: Welcome patients with a warm and friendly demeanour, check them in, and provide necessary paperwork for new patients.

**Appointment Scheduling**: Schedule patient appointments, confirm upcoming appointments, and manage the clinic's appointment calendar.

**Patient Information**:Collect and verify patient information, insurance details, and medical history to maintain accurate records.

**Handling Phone Calls**:Answer and route phone calls, address inquiries, and provide information regarding the clinic's services and hours of operation.

**Admission and discharge**: Efficiently handle the admission and discharge process, including verifying insurance, and ensuring accurate billing.

**Coordination**: Coordinate patient flow and communication between clinical staff and patients, ensuring a smooth experience.

**Record Keeping**: Maintain and update patient records, ensuring they are accurate, confidential, and comply with relevant healthcare regulations.

**Communication**:Communicate effectively with medical staff, nurses, and doctors to relay important patient information.

**Problem-Solving**: Handle patient concerns and complaints, escalating issues to the appropriate personnel when necessary.

**Multitasking**:Juggle multiple tasks and responsibilities to maintain clinic efficiency.

You will be required to work 1 or 2 Saturdays per month.

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Free parking
- On-site parking
- Private medical insurance
- Sick pay

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person