Administration Assistant

PREVIOUS APPLICANTS NEED NOT APPLY
An exciting opportunity has arisen to recruit 1 x 37.5 hrs per week permanent Administration Assistant, working at The Derwent Centre, Harlow, supporting the Essex STaRS team.
We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.
The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support, face to face and over the telephone. We will offer you support, supervision, training and the opportunity for personal development.
You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.
We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be challenging.
Some of the main responsibilities and duties include but are not limited to;
Maintain the service user database(s) on a daily basis
Manage the 'referrals in' and other relevant team processes
Arrange clinic appointments for the service/team and send out appointment letters as appropriate and record onto service user database(s)
Record all service user outcomes on to service user database(s)
Provide typing support for appointment outcomes, GP letters etc.
Organise / attend team meetings, taking appropriate minutes
Ensure actions from team meetings are duly circulated and followed up
Be responsible for inputting assessments and reviews onto service user database(s) and alerting clinical staff of reviews due, ensuring relevant documentation is available
Correspond with service users, GP’s and other agencies and input appropriately onto service user database(s)
Provide collective, and where required individual, secretarial support to the team
Adhere to the Trust’s prescription management policy
Manage incoming and outgoing team communications
Undertake filing duties and ensuring all filing systems are maintained
Cover colleagues during periods of leave
Handling petty cash
Maintain stationery supplies, ordering replacements as needed
Take part in service development and review
Support the team to achieve agreed performance outcomes
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
Season Ticket Loans
NHS discounts for staff
Excellent Training facilities and opportunities
Buying and Selling annual leave scheme
The opportunity to work bank shifts and expand knowledge and experience in other areas
Salary Sacrifice schemes including lease cars and Cycle to Work
Day One Flexible Employer
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Please find attached job description and job specification detailing main responsibilities and duties.