Help Desk Administrator

2 weeks ago

Park, United Kingdom Jupiter Construction Ltd Full time

Jupiter Construction are looking for a friendly, dynamic and enthusiastic Facilities Management Helpdesk Administrator to join our growing FM Department. We are a forward-thinking company with strong culture/values.

The role will involve working across planned and reactive work-streams simultaneously; ensuring best practice is conducted through all activities in line with company objectives, visions and values.

**The general responsibilities for the role include, but are not limited to**:

- Providing a friendly and professional point of contact for customers.
- Handling incoming calls and managing outgoing calls as required.
- Communicating with wider team members to ensure the best resolution, consistent with the individual clients contracts.
- Completion of administration tasks that relate to the customer contact, including entering data into the work order management system, assigning and scheduling jobs to the site engineers, both proactively and reactively as required.
- Supporting the Facilities Management department in delivering a consistent and efficient service ensuring that all store visits are scheduled and planned up to date and that any remedial works are highlighted quickly.
- Liaising and supporting relevant colleagues, responding to queries, amending data and re-issuing tasks as required, assisting and helping each other with work loads. Generally good working in a team.
- Working closely with the Facilities Management Account Manager to deliver, develop and enhance the quality of service and reporting processes.
- Monitoring of the work order management system to ensure that Helpdesk work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's and invoices checked and passed to accounts in timely manner.
- Reviewing centralised stock levels and raise requisitions when required.
- Maintaining electronic filing systems.
- General office administration duties.

**Qualifications and Skills**:

- Minimum of two years’ experience as a Helpdesk Administrator or in a similar administration role.
- A high level of numeracy.
- Excellent IT skills, including Microsoft Office.
- Outstanding communication and analytical skills.
- Attention to detail.
- Exceptional administration and organisational skills.
- Construction/Facilities Management experience would be advantageous.

If you are interested and would like more information please call Vicky on 07989 984782.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 - £26,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Canteen
- Free parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Park, LS15 4TA: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Reference ID: Helpdesk Administrator

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