Receptionist

4 days ago

Birmingham, United Kingdom Gold Care Homes Full time

**About our Home**

**CQC rated us good**

Lucton House offers first-class care for residents with 51 beds in self-contained apartments. Each one of our residents benefits from unique, personalised care, designed to make their stay with us as enjoyable and fulfilling as possible.

**Duties and Responsibilities**
- To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard - receiving and transferring calls, recording and passing on accurate messages where necessary.
- To deal with queries from the public and customers
- To monitor visitor access and maintain security awareness
- To provide general administrative and clerical support
- Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
- Receive deliveries and arrange for their distribution.
- Typing of documents including letters, minutes, charts, notices etc
- Keeping the reception area tidy and its notice boards up to date.
- Book transport as required.
- Dealing with post and distributing to relevant departments, people.
- Setting up meeting facilities
- Arranging for catering for meetings and daily office use
- Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
- Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
- Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
- Additional administration duties may be requested from different departments

**Requirements**:

- At least one year's experience of switchboard/receptionist duties.
- The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
- Good Time Management
- Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
- An organized approach and good attention to detail
- Good IT skills including Excel, Word, Outlook and PowerPoint

**What we offer**:

- Refer a friend scheme
- Perkbox
- Paid annual leave
- Friendly teams
- Career progression opportunities within a growing company

If this sounds appealing to you and you believe you would enjoy working with us to make a difference in people's lives, please apply.

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