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Nights Guest Service Assistant

2 weeks ago

Manchester, United Kingdom Townhouse Hotel Full time

**JOIN US**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**OUR HOTEL**

OUR HOTEL
The Townhouse Hotel is located on Manchester’s historic Portland Street, in Manchester’s vibrant city centre.
The hotel features 85 en-suite bedrooms and a prestigious history dating back to the industrial revolution. Guests can enjoy a conveniently central location, just a short distance from Piccadilly Station, Manchester’s Palace and Opera House theatres, Arndale Shopping complex, China Town and the bohemian Northern Quarter. It’s the perfect spot to soak in the culture, history, commerce and nightlife of this booming city.
Starting life as a cotton warehouse during the industrial golden age of Northern England, the Townhouse Hotel boasts a Grade II listed building, with ample character and a famous slice of the historical Mancunian lifestyle.
The Townhouse Hotel features 11 meeting rooms, which vary in size and seating style. All are air-conditioned and range from the intimate boardroom set up of the Worthington Room, to the corporate surroundings of the Waterhouse Suite with capacity for up to 44 delegates. Each meeting room features complimentary Wi-Fi, a LCD projector & screen or smart TV, as well as flip charts and other stationery on hand

**OUR BENEFITS**

You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year

And much much more

**AN EVENING IN THE LIFE OF NIGHTS GUES SERVICE ASSISTANT AT** OUR HOTEL**

What you'll be doing...
- Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps
- Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
- Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
- Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
- Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
- Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
- Support our breakfast team by making sure all is set up and ready to go when they come in to take over.
- Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

**WHAT WE NEED FROM YOU**
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail-oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
- 16 hours a week with the possibility of overtime to cover sickness and holiday.

**EQUAL OPPORTUNITIES**

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

INDHOTEL