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Application Support Consultant

2 weeks ago

Lingfield, United Kingdom Datalinx Computer Systems Ltd Full time

**Overview**

This is an exciting opportunity for an enthusiastic individual with a passion for technology and customer service to join our growing team.

**Role Objective and Purpose**
- To provide first-class support to our customers using our Warehouse Management Systems.
- To work closely with the internal Datalinx team, Business Consultants, and Developers to resolve customer issues efficiently and effectively.
- To ensure customer satisfaction and maintain a positive company image.

**Role and Responsibilities**
**Purpose of the Role**
- To provide first-class support to our customers using our Warehouse Management Systems.
- To work closely with the internal Datalinx team, Business Consultants, and Developers to resolve customer issues efficiently and effectively.
- To ensure customer satisfaction and maintain a positive company image.

**Essential Skills**
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving abilities and a proactive approach to finding solutions.
- Ability to work independently and as part of a team.
- Well-organized and able to prioritize tasks effectively.

**Desired Skills**
- Knowledge of SQL or other database systems.

**Key Responsibilities**
- Knowledge of SQL or other database systems.

**Opportunities for Development**

**The Team**
- This role sits within the Engineering Team alongside the Software Engineers.
- All members of the team work physically in the same space and interact constantly to ensure nothing is missed or overlooked when the team’s developments come together to make a Product Release.

**Personal Qualities and Abilities**
**Qualification and Experience**
- Educated to a Further Education level - within a computing discipline,
- Or qualified by experience - several years of proven experience within a similar role
- Have successfully worked within a team to deliver part of an overall team requirement;
**Organisation**
- Work well within a team, interacting with team members regarding testing issues and ideas.
- Maintain a professional personal working environment as appropriate.
- Have an ability to deliver against deadlines.

**Communication**
- Having an ability to communicate technically with team members and non-technical company members such that the information is transferred successfully.
- Be capable of presenting issues clearly and concisely
- Having an ability to communicate technically with team members and non-technical company members such that the information is transferred successfully.
- Be capable of presenting issues clearly and concisely

**Package and Benefits**

Package: If you’re the right person to join our team, we’ll structure a salary and benefits package that is attractive to you, providing an incentive to deliver and an opportunity to realise your career aspirations.

Benefits: 20 days holiday increasing to 30 days

No Agencies

Pay: £30,000.00-£35,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lingfield RH7 6PB: reliably commute or plan to relocate before starting work (required)

Work Location: In person