Lobby Ambassador

2 weeks ago

Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

**The Roseate Edinburgh** is an intimate 5-star luxury boutique hotel, part of the "Small Luxury Hotels Collection." Ideally located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely appointed rooms and suites, a bar & restaurant, meeting room, lounge, conservatory, and private gardens. Refined, relaxed, luxurious, and intimate, The Roseate Edinburgh is now looking for a **Lobby Ambassador** to join our vibrant team immediately. **Main Duties & Responsibilities**: - Greet guests warmly and professionally, ensuring a memorable first impression. - Assist guests with luggage, door service, and general inquiries. - Maintain a clean and inviting entrance and lobby area. - Monitor guests and visitors to ensure safety and security. - Provide accurate information about the hotel and local attractions. - Handle check-ins, check-outs, and reservations efficiently. - Process guest accounts correctly, ensuring valid payment methods and authorizations. - Respond to guest inquiries and complaints in a courteous and timely manner. - Liaise with other departments to ensure seamless service delivery. - Ensure compliance with 5-star service standards, maximizing revenue through room upgrades and cross-selling to food and beverage outlets. - Keep the PMS system up to date and provide an accurate handover at shift change. **Entry Requirements**: - Previous Front Office experience in a 4/5* hotel is preferred. - Outstanding customer service skills with a positive and professional attitude. - Well-groomed appearance, discretion, and reliability. - Ability to work well under pressure while maintaining attention to detail. - Fluent in English, both spoken and written. - Enthusiastic in delivering service excellence. - Availability for a Full-Time position, primarily working 5 days on / 2 days off, but may be required to cover 4 days on / 4 days off for holiday cover, as well as night shift cover when necessary. **Package Benefits**: - Meals on duty. - Provision and laundry of uniform. - Employee recognition awards. - Performance review and personal development plan. - Internal transfer and promotion opportunities. - Career development support. - Preferential room rates within the hotel group for you, family, and friends. Join us and be part of a team that delivers exceptional hospitality experiences in one of Edinburgh’s most prestigious hotels Applicants must be eligible to live and work in the UK and possess a valid work visa if required. In line with the Asylum and Immigration Act 1996, documented evidence of eligibility will be required during the recruitment process. INDFOH

  • Lobby Ambassador

    1 week ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24032838 **Job Category** Rooms & Guest Services Operations **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is hiring to expand the Bell team! We invite you to play an integral part...

  • Lobby Ambassador

    2 weeks ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24068984 **Job Category** Rooms & Guest Services Operations **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is hiring to expand the Bell team! We invite you to play an integral part...

  • Lobby Ambassador

    1 week ago

    Edinburgh EH JQ, United Kingdom The Roseate Edinburgh Ltd Full time £25,000 - £40,000 per year

    The Roseate Edinburgh is an intimate 5-star luxury boutique hotel, part of the "Small Luxury Hotels Collection." Ideally located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely appointed rooms and suites, a bar & restaurant, meeting room, lounge, conservatory, and private gardens. Refined, relaxed, luxurious, and intimate, The Roseate...

  • Corporate Receptionist

    2 weeks ago

    Edinburgh, United Kingdom Mitie Full time

    **Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Edinburgh** **Salary: £26,500 per annum** **Availability required: Monday to Friday 8am to 5pm** **Reporting to: London FOH Lead** **Role Overview**: As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and...

  • Guest Service Assistant

    1 hour ago

    Edinburgh, United Kingdom Wilde Aparthotels Full time

    Welcome to **Wilde,**a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna We are on...

  • Hotel Concierge

    1 week ago

    Edinburgh, United Kingdom Macdonald Hotels Full time

    **A bit about us**: Edinburgh Holyrood Hotel is a busy 157 bedroom hotel in the heart of Edinburgh’s old town & of course near Holyrood! This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to a well known worldwide company. This is the perfect time for you to jump on board and help us shape and form our new...

  • Guest Services Host

    2 weeks ago

    City of Edinburgh, United Kingdom Wilde Full time

    Guest Services Host - Edinburgh Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh,...

  • Mobile Receptionist

    1 week ago

    Edinburgh, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for an experienced Receptionist to join our Rapport Network Team.** **This role is for an energetic and adaptable individual who is passionate about customer service and relishes working with various teams.** **Our Support Team is at the heart of our business, responsible for supporting all positions across the Rapport...

  • Host/hostess

    1 week ago

    Edinburgh, United Kingdom CBRE Full time

    **About us** CBRE is a large business in Edinburgh. We are professional, agile, and our goal is to Our mission is to realize the potential of our clients, professionals and partners.. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes Responsible for the Customer/Client Experience throughout the Atkins/SNC...

  • Head Concierge

    1 week ago

    Edinburgh, United Kingdom The Edinburgh Grand, a Luxury Collection Hotel Full time

    **The Hotel** RBH is proud to operate The Edinburgh Grand, located in the heart of the city’s vibrant New Town, has been reimagined as part of The Luxury Collection, reflecting its timeless elegance and rich character. **Head Concierge** We are seeking a passionate and accomplished Head Concierge to lead our Concierge team and embody the essence of The...