Host/hostess

**About us**

CBRE is a large business in Edinburgh. We are professional, agile, and our goal is to Our mission is to realize the potential of our clients, professionals and partners..

Our work environment includes:

- Modern office setting
- Growth opportunities
- Wellness programmes

Responsible for the Customer/Client Experience throughout the Atkins/SNC portfolio of

offices across the UK. Providing a seamless and integrated service for clients, ensuring an

efficient, professional, welcoming and exceptional experience for all building users.

Key Responsibilities

Provide an exceptional Customer Service experience to site residents and their guests,

acting as a single point of contact for all enquiries they may have.

Ensure guests are greeted & welcomed courteously and their needs are anticipated at all

times. Exceeding expectations should be a regular daily occurrence.

Efficient guest registration and host notification with the ability to remember guest names

and faces, assist guests with e registration

Issue passes in accordance with site security procedures and explain the HSE and

evacuation procedures to each guest and non resident visitors.

To maintain a presence not just behind the desk but also in front and around the lobby

area ensuring a positive interaction with building users in all areas. Standing to meet and

greet is also required, particularly at peak times.

Ensure that all absences from the reception desk are managed so that the desk is never

left unattended during operational hours.

Completion of the daily activity spreadsheets and shift checklists to promote the running

of an efficient reception service.

Book taxis and cars for staff and visitors as required from the approved site suppliers.

Administer the bookings for meeting rooms and inductions if required

To be competent and confident in the use of a range of relevant IT systems.

To proactively assist guests with luggage on their arrival at the building, providing receipt

tags for all items stored.

To undertake general team administration duties for the Facilities Management operation

as directed.

To take ownership for the visual standards of the entire reception, hospitality and site

meeting room areas and all related areas that impact on the Customer Experience.

To support with the meeting room setups in the absence of a team member.

Able to provide, general information on the local area, directions, traffic & travel updates,

information on flights and travel timetables.

Assist Security and Travel Planner with issues related to access cards and parking

Coordinate use of visitor parking managing expectations

Prompt and professional answering of telephone calls, taking messages and transferring

of calls and information as required

manner

Replenishment of front of house refreshments and checking of the standards in the area

Coordinating meeting room and hospitality bookings and liaising with our caterers if

required

Maintaining and ordering stationery for front of house

Assistance with Audio Visual Equipment set up within the meeting rooms if required

Providing health & safety information for new starters

Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing

QHSE culture and providing support when necessary to the wider team

Be aware of and work to contractual service levels and key performance indicators

Be innovative and strive for continuous improvement

Be the ambassador for the account, by taking pride in personal appearance and ensuring

that the appropriate corporate uniform is worn at all time.

To co ordinate building events and delivery of health & wellbeing initiatives through the

relevant teams

To liaise with key stakeholders to organise and celebrate key seasonal events for building

users

posters, notice boards and/or digital screens

To help build a directory of building concierge type services

To carry out any reasonable request from management

**Job Type**: Part-time
Part-time hours: 20 per week

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Overtime

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

Work Location: In person