Head Concierge

**The Hotel**

RBH is proud to operate The Edinburgh Grand, located in the heart of the city’s vibrant New Town, has been reimagined as part of The Luxury Collection, reflecting its timeless elegance and rich character.

**Head Concierge**

We are seeking a passionate and accomplished Head Concierge to lead our Concierge team and embody the essence of The Luxury Collection brand. The Edinburgh Grand is a landmark of history and refinement, offering guests an authentic connection to the city’s rich heritage. As Head Concierge, you will be the cultural ambassador of our hotel who will curate extraordinary guest journeys, open doors to Edinburgh’s hidden gems, and ensure every stay is infused with authenticity and luxury.

Leading our Concierge team, you will inspire excellence, build lasting relationships, and create experiences guest will take with them long after they depart.

**Why the role matters?**

The Luxury Collection is built on authentic experiences and epicurean moments that connect guests to the soul of a destination. As Head Concierge, you are the storyteller and connector who will be crafting tailored journeys, unveiling hidden gems, and ensuring every moment at The Edinburgh Grand reflects the richness, flavour, and spirit of Edinburgh.

**What You’ll Be Doing**
- Leading and inspiring the Concierge team to deliver exceptional, personalised service in line with The Luxury Collection standards
- Curating authentic local experiences and epicurean moments that reflect the spirit of Edinburgh
- Serving as a knowledgeable and trusted advisor to guests, offering bespoke recommendations and exclusive access to the city’s hidden gems
- Building strong relationships with local partners, cultural institutions, and culinary venues to enhance the guest offering
- Coordinating VIP arrivals, special requests, and memorable guest touchpoints with precision and care
- Maintaining a visible presence in the lobby, embodying warmth, confidence, and discretion at all times
- Collaborating closely with Front Office, Housekeeping, and F&B teams to ensure a seamless and luxurious guest journey
- Manage departmental administration, scheduling, and budgeting effectively.
- Represent The Edinburgh Grand at industry networking events, embodying the prestige of the hotel and The Luxury Collection brand

**What You’ll Bring**
- A passion for delivering exceptional, personalised service in a luxury setting
- Deep knowledge of Edinburgh’s culture, dining, and hidden gems, or a genuine excitement to discover them
- Previous experience in a concierge or guest-facing leadership role within a high-end hotel
- Strong leadership skills with the ability to inspire, mentor, and elevate your team
- A warm, confident, and approachable presence with guests and colleagues
- Impeccable attention to detail, problem-solving skills, and a calm approach under pressure
- A natural curiosity and enthusiasm for creating unforgettable guest experiences
- Membership in Les Clefs d'Or, or working towards it would be a great advantage
- Fluent in English and ability to speak other languages is a great advantage

**Why You’ll Love This Role**

It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. You’ll be part of a team that values authenticity, curiosity and collaboration.

Plus, you’ll be backed by RBH’s supportive culture - a company that puts its people first and offers incredible career growth opportunities.

**The Recruitment Process**:
At RBH, we see recruitment as a two-way journey - an opportunity to connect with talented individuals and explore whether we’re the right fit for each other. Out Talent Acquisition Partner may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we’re a match, you’ll move on to a formal first-stage interview with our hiring managers in the coming weeks.

**Perks You’ll Love**:

- Discounted hotel stays for you and your loved ones—yes, even at our iconic Edinburgh properties.
- An extra day off to celebrate your birthday in style.
- 30% off food and drink at RBH hotels.
- Refer a Friend scheme—earn up to £250 per referral.
- Wagestream—flexible access to your pay, when you need it.
- Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
- Free meals on duty, saving you over £1000 per year.

**Equal Opportunities**:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.

INDMANAGE