Current jobs related to 2nd Line Service Desk Analyst - Reading - Global Technology Solutions Ltd
-
Junior Service Desk Analyst
2 weeks ago
Reading, United Kingdom Involved Solutions Full timeJob advert Role**:Junior Service Desk Analyst** Location**:Reading - Onsite** Salary**:£20,000 - £26,000 + Benefits** An exciting client of mine who are based in Reading are looking to hire a Junior Service Desk Analyst to become a key part of the team and enable the organisation to complete exciting projects and improve the Service Desk as it continues...
-
2nd Line Application Support Analyst
1 week ago
Reading, Reading, United Kingdom Ignite Digital Full time £30,000 - £60,000 per year2nd Line Application Support AnalystFlexible hybrid working 1 day per month in office minimum An experienced Application Support Analyst is required to join a dynamic IT Team at the Forefront of consumer satisfaction and new digital challenger within financial services.Are you ready to be an integral part of an innovative IT team? We are looking for a...
-
Service Desk Analyst
6 days ago
Reading, United Kingdom Thames Water Full time**Advert for Service Desk Analyst Role - Grade A** **This is a 6-month fixed term contract, which would be paid £200 per night.** **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and...
-
Service Desk Analyst
4 days ago
Reading, United Kingdom Proactive Appointments Full time** Service Desk Analyst Our client is urgently looking for a Service Desk Analyst to join their team based near Reading, on a permanent basis. You will work a hybrid working model, with 4 days required on-site per week. You will be rewarded with a good salary as well as a brilliant benefits package including annual leave, pension scheme, 1 day WFH each...
-
Sc Cleared 2nd Line Support
1 week ago
Reading, United Kingdom Global Technology Solutions Ltd Full timesc cleared Second Line support Engineer Hybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities: We are looking for customer-focused and enthusiastic 2nd line software support engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal...
-
Service Desk Analyst
2 weeks ago
Reading, United Kingdom Thames Water Full time**Advert for Service Desk Analyst Role - Grade A** **This is a 6-month fixed term contract, which would be paid £200 per night.** **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and...
-
Onsite 2nd Line Support Engineer
2 weeks ago
Reading, United Kingdom Concept Resourcing Full timeConcept Resourcing are currently recruiting an Onsite 2nd Line Support Engineer commutable to Reading. The purpose of this role is to provide technical support for the End User Technology environment involving desktop computing and corporate IT services. **Rate information**: - Up to £33,000 per annum, dependent upon experience - Monday to Friday working...
-
1st Line Technical Support Analyst
6 days ago
Reading, Reading, United Kingdom Landmark Information Group - Internal Full time £25,000 - £40,000 per yearHiring Manager - Liam OwersThe Opportunity We are currently seeking an enthusiastic 1st Line Technical Support Analyst with an interest in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of technology.Working within the Landmark Valuation Services (LVS) Service Desk team, the IT...
-
1st Line Support Analyst
6 hours ago
Reading, Reading, United Kingdom ESP Global Services Full time1st Line Support AnalystLocation:ReadingShift PatternMonday to Friday, 8.5 hour days with one hour lunch.Start times are: 8-16:30, 8:30-17:00, 9-17:30, changing on a weekly basis.Role Overview:To log all customer incidents and requests accurately; provide fault diagnosis, call vetting and technical support to successfully resolve issues on a first-line fix...
-
1st Line Support Analyst
7 days ago
Reading, United Kingdom ESP Global Services Full time1st Line Support Analyst – Reading UK ESP Global Services Join to apply for the 1st Line Support Analyst – Reading UK role at ESP Global Services. Location Reading, United Kingdom Employment type Full-time Seniority level Entry level Shift Pattern Monday to Friday, 8.5‑hour days with a one‑hour lunch break. Start times vary weekly: 08:00–16:30,...
2nd Line Service Desk Analyst
2 weeks ago
We have an exciting opportunity for a second line service desk analyst to join a blue chip organisation on a permanent basis in Reading.
**Site based role**
*Working hours are - 4 on 4 off, days and nights, 07:00 - 19:00, 19:00 - 07:00 - £2700 p/a shift allowance on top of base salary**
Key Responsibilities
? Provide first class, multi site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident lifecycle.
? Maintain clear, accurate and timely information for every incident or service request to provide relevant data to the end user, other IT Partners or 3rd Parties and to enable effective triaging or request fulfilment
? Responsible to support investigation and diagnosis of assigned problems for workarounds and/or root causes. Proposes solutions to problems and implements solutions if Change Management is not required
? Own customer service on a call by call basis, taking end to end responsibility for all service requests
? Understand and proactively operate the escalations procedures
? Ensure effective management of incidents or service requests, using agreed incident management and request fulfilment processes and consistently meeting agreed SLA targets
? Ensure compliance with quality management, risk management, security policies and procedures.
? Monitor the status and progress of incidents and service requests
? Lead Continual Service Improvement through identification and delivery of process improvements and problem prevention.
? Take ownership for customer service standards on a case by case basis ensuring all users are provided with the highest possible level of customer service in line with PITSC and Partnership values. Provide guidance, support and mentorship to 1st Line AnalystsTo deliver against the key accountabilities, the Service Centre 2nd Line Analyst will be expected to:
? Work under general supervision, reporting to supervisor when issues arise or when work is completed.
? Consistently work competently to deliver high quality outputs within set timelines. Have own work reviewed against frequent milestones
? Identify problems early and use own discretion and initiative to resolve problems, having obtained direction.
? Understand and consistently determine when issues should be escalated to a higher level.
? Perform a broad range of activities in a variety of environments. ? Inspire confidence in supervisors, minimising the need to monitor work.
? Be able to continue to work effectively under pressure.
? Have own work reviewed against frequent milestones
? Contributes to knowledge management systems
? Understand the impact of own area of work on the relevant operational functions of the Partnership
? Identify, assess and manage risk, understanding when to escalate
? Support problem management activity.
? Identify and manage performance improvement activities for the service desk to improve operational performance and save costs.
? Delivers training and supports development of team members.
? Support other activities as assigned by Management.
? Build and maintain good working relationships with all 3rd Line teams and build deeper understanding and relationship with allocated key areas
Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
