Call Centre Administrator

1 week ago


Hertford, United Kingdom PERSONNEL LINK EMPLOYMENT GROUP LTD Full time

Our award winning client based in Hertford is currently seeking a Call Centre Administrator.

The aim of the role is to provide a prompt and efficient service to clients and recover unpaid monies in a timely and accurate manner. You will pro actively ensure that service level agreements are met and that clients and agents are regularly updated onprogress.

You will be able to readily identify what constitutes a complaint or legally valid dispute and will provide a detailed response accordingly.

This is a fast paced and varied role that requires excellent communications skills, attention to details, familiarity with computer systems and databases, excellent numerical and written skills.
- Calculating and understanding client instructions and statements of account
- Entering new instructions on the system
- Inbound/outbound calls
- Dispute resolution
- Complaint acknowledgement
- Use of client databases
- Payment plan negotiation and agreement
- Taking payments by card and allocating cheque payments
- Following set processes and guidelines ensuring all required actions are carried out to achieve the desired outcome
- Ensure daily individual and team targets are achieved
- Report to management and clients



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