Service Owner

ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE PROFILE:
As a Service Owner you will play an important role in LSEG’s Network Products and Services function by running technical services using agile services and solutions. We are responsible for Operations and reliability engineering, requiring us to identify opportunities and improvements to enhance our network services. The Service Owner will collaborate closely with cross-functional teams, including the business, technology and our partners - covering Incident Management, Security and Compliance and Strategic Planning.

WHAT YOU'LL BE DOING:
Service Leadership: Provide leadership and guidance to their team (FLS, SLS, SME & SRE), promoting a culture of agility, collaboration, and continuous improvement. They will be expected to work alongside a scrum master, supporting agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Monitor and track the progress of their team, ensuring timely delivery of high-quality services improvements and remove any obstacles or impediments that may hinder the team's progress.

Service Ownership: Act as a service owner for their team, defining and prioritizing the backlog, ensuring alignment with business goals and customer needs. Collaborate with partners to gather requirements and translate them into user stories and acceptance criteria. Adopt a data driven approach to decision making and performance improvement tasks. Responsible for service analysis (Incident, Problem and Change).

Service Recovery: Restoring the functionality and availability of network services that have been disrupted or affected by outages, failures, cyberattacks, or other incidents. This typically involves identifying the root cause of the issue, implementing measures to mitigate the impact, and restoring the services to normal operation to minimize downtime and ensure business continuity.

Stakeholder Management: Engage with partners, including business leaders, product managers, and other functional teams, to understand their requirements and expectations. Communicate team performance, risks, and dependencies to partners, ensuring clarity and alignment.

Service Support: Be accountable for their service, ensuring their team provides first class support for the infrastructure, automation, and pipeline products.

Observability: Identify automation opportunities, provide oversight into improved monitoring capabilities, and drive enhanced procedures for robust monitoring practice. Assistance in the strategic direction and process of advanced tooling capabilities. Stakeholder for Observability and Monitoring improvements.

Lifecycle Management: Lead a team responsible for release management into the production environment, governing what testing, monitoring,