Customer Care Advisor

6 days ago

London, United Kingdom People First Full time

**Your New Job Title**:Customer Care Advisor
**The Skills You'll Need**:English native level, Customer Care, Administration
**Your New Salary**:£Competitive
**Location**:Central London
**Job status**: Permanent
**Start date**: ASAP
**Working hours**: 40 hour week, including Saturdays with a day off during the week

**Who You'll Be Working for**:A leading light in pet care across Europe.

**What You'll be Doing Each Day**:
Our team is passionate about changing the face of pet healthcare in Europe, and our people are at the heart of our success. That’s where you come in
The customer service team is an integral part of the company and your role is paramount to continuing success. You are the voice of the company and the first point of contact for our customers. So, if you love delivering world class customer service, love problemsolving and being part of a fun and fast paced team, then this is the job for you.

The company operates a dress-down environment and foster a supportive & friendly working culture. They offer a competitive salary plus excellent opportunities for professional development and a generous benefits package. They also have dogs in the officeand you can bring your own

**Your specific responsibilities will include**:

- Demonstrating a high quality of service in all customer interactions. This is reviewed and measured through QA processes, which look to make sure you put the needs of the pet, at the forefront of everything you do
- Placing orders and processing telephone payments. Offering associated or enhanced products and services where appropriate
- Reaching out to our customers via our retention channels, offering services, products and advice. Attending training sessions on foods, accessories and pet care
- Engaging in tasks or initiatives set by the Care Department associated with our customers
- Assisting other teams within the business where required
- Maintaining an excellent knowledge and required skillset of all the systems and tools we use within the department.

**The Skills You'll Need to Succeed**:

- English equivalent to native speaker level, both verbal and written
- Customer Service experience desirable, ideally within a similar environment
- Great customer focus and excellent telephone manner
- Ability to multi-task and handle a high volume of work fast
- Articulate, bright and forward thinking
- Passionate about animals and going the extra mile to help them lead healthy, happy lives
- Punctuality and reliability
- Can do attitude, roll up your sleeves and get things done
- Listen to others and challenge others respectfully
- Humility, admit and learn from mistakes
- Enjoy working as part of a team
- Upbeat & positive - see challenges as opportunities

Please follow us on Linkedin: people-first-supply-chain

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom British Gas - Customer Service Full time

    Join us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...

  • Customer Care Advisor

    6 days ago

    London, United Kingdom Hireonline Full time

    **Remote Customer Care Advisor** - £12.50 per hour - Location - Remote Do you have a passion for offering fantastic customer service? Are you someone that enjoys problem-solving and finding solutions? Our client a leading jewellery brand in the UK is looking for confident and dynamic Customer Care Associates to help ease their customer queries over the...

  • Customer Support Advisor

    6 days ago

    London, United Kingdom Colten Care Limited Full time

    Customer Support Advisor Salary: £36,000 **At Colten Care we are proud to offer career development opportunities and a range of pay enhancements across our roles. Contact us to find out more** 40 hours per week, Mon-Fri, 9.00 am to 5.00 pm Introduction Were looking for an empathetic and driven Customer Advisor to join our team atFernhill, located near...

  • Care Home Admissions

    5 days ago

    Greater London, United Kingdom Colten Care Limited Full time

    An independent care home group is seeking a Customer Support Advisor to provide exceptional service to families and residents. The role involves nurturing leads, ensuring a warm welcome for visitors, and supporting local events. Candidates must be empathetic, organized, and have sales experience. A driver's license and business insurance are required. The...

  • Customer Support Advisor

    6 days ago

    Greater London, United Kingdom Colten Care Limited Full time

    Customer Support Advisor Salary : £36,000 At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more 40 hours per week, Mon to Fri, 9.00 am to 5.00 pm Introduction We're looking for an empathetic and driven Customer Advisor to join our team at Castle View in...

  • Customer Care Advisor

    6 days ago

    London, United Kingdom Paws Group Full time

    Paws is on a mission to become Europe’s Leading Online Dog and Cat Wellbeing Business. A privately owned business, Paws has recently raised £7M of additional capital to fund our exciting transformation plan and we are now looking for an ambitious English-speaking Customer Care Advisor to join the family and help us to deliver our strategy. Our customers...

  • Customer Care Advisor

    2 weeks ago

    London, United Kingdom LuxDeco Full time

    LuxDeco is looking for an enthusiastic Customer Care Advisor to join our growing Customer Care team. As a Customer Care Advisor, you will act as the first point of contact for resolving customer enquiries from our global customer base. You will be pivotal in ensuring we have a reputation for delivering world class customer service, and ensuring our customers...

  • Customer Service Assistant

    2 weeks ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Care Advisor

    2 weeks ago

    London, United Kingdom LuxDeco Full time

    LuxDeco is looking for an enthusiastic Customer Care Advisor to join our growing Customer Experience team. As a Customer Care Advisor, you will act as the first point of contact for resolving customer enquiries from our global customer base. You will be pivotal in ensuring we have a reputation for delivering world class customer service, and ensuring our...

  • Customer Service Assistant

    4 minutes ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...