Customer Service Advisor

7 days ago

Plymouth, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**

**Location: Audi Plymouth**

**Hours: 47.5 hours per week, including Saturday mornings on a rota basis**

**Salary: £28,334 plus OTE £34,000 Uncapped**

**Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme**

**Bonus & Commission: Includes an uncapped OTE and bonus scheme which can be discussed further at the interview**

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 24 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes Webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Service Advisor, you play a vital role in the store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

**Who you are**
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDCL

**Job Types**: Full-time, Permanent

Pay: £28,334.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Audi Plymouth

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