Customer Service Advisor

1 week ago

Plymouth, United Kingdom Vospers Full time

**The Role**

MG in Plymouth have an exciting opportunity for a service advisor to join the team on a full time, permanent basis. A service advisor you'll provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand values at all times.

**Key Responsibilities & Accountability**
- Ensure the smooth running of the service department and promote profitability.
- Dealing with customers and ensuring customer satisfaction.
- Administration duties.
- Maximise utilisation of the department.
- Ensure the smooth running of service department and promote profitability.
- Booking in vehicles.
- Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.

**Qualifications**
- Excellent Customer service skills.
- Poses previous experience working in the same or a similar role would be desirable but not essential.
- To be motivated by a passion for quality and great service delivery.
- Interpersonal, administrative, and organisational skills.
- Excellent IT skills and able to adapt quickly to our bespoke software packages.
- Confident in building strong working relationship with colleagues and clients.
- Hold a valid UK Driving License.

**Hours of Work**

Monday - Friday | 8.30am - 6.00pm

1 in 2 Saturdays | 8.00am - 1.00pm

**Pay**

To be discussed at interview depending on experience and qualifications

**Location**

Marsh Mills, Plymouth

**Company Benefits**
- Vospers holiday accrual scheme - starts at 30 days (including bank holidays) per annum pro rata and increases with length of service
- A day off for your birthday
- Half-day paid leave on Christmas Eve
- Paid sick & compassionate leave
- Paid jury service
- Contributory pension scheme
- Employee Assistance Programme
- Vospers Exclusive motoring discounts
- Staff discounts scheme including discounted gym membership, shopping, eating out and much more
- Bike to work scheme
- Loyalty and long service awards
- Staff & Customer referral scheme

**Care - Accountability - Performance - Respect Integrity**

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Supplemental pay types:

- Bonus scheme

Licence/Certification:

- driver's licence (required)

Work Location: In person

Reference ID: 2308

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