Research and Engagement Officer

1 week ago

Stafford, United Kingdom Staffordshire County Council Full time

Job Introduction
Are you the person to help us design and implement a range of methods to enable people to tell us what they think?

This is an exciting new role to help us understand the experiences of people who use our adult social care services - both good and bad - to enable us improve.

This could be through different methods such as telephone, online, messaging, face to face or through existing forums and feedback, but always with a focus on the person.

The role sits within our Quality & Performance team: we're focused on turning our information, data and feedback into intelligence that supports teams to continuously improve.

Main Responsibilities
You will work with the team to bring more understanding of the experience of people who use adult social care services:

- Undertaking direct consultation with people
- Advocating the views and experiences of people through reports and presentations
- Collating and analysing evidence to help us learn, inform practice guidance and progress service improvement
- Supporting the development of an engagement framework
- Be passionate about helping people to explain their experiences
- Enjoy speaking to people and be able to use a range of different research and engagement methods
- Curious about understanding people's experience of our services and able to ask questions
- Ability to analyse findings into insightful reports
- Experience of constructively challenging perceptions

About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits.

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

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