F&b Operational Support Administrator

2 days ago

Gloucester, United Kingdom Freemans Event Partners Full time

The **F&B Operational Support Administrator** plays a key role in supporting the day-to-day activities of the Food & Beverage department.
This role is central to the efficient running of administrative, financial, and operational processes across events and business units.
Working closely with the Support Team Manager and other internal teams, you will ensure smooth communication, accurate processing of documentation, and responsive support to internal stakeholders, concessionaires, suppliers, and partners.
You will also be a key contact for logístical coordination and contribute to the team’s commitment to sustainability, service quality, and compliance.

**Job Requirements**
- Support with a variety of day-to-day operational and administrative duties.
- Raise invoices, purchase orders, and credit notes accurately in the **Sage X3** system.
- Process travel bookings for the F&B team through **TravelPerk** or handle ad hoc requests.
- Manage and maintain the **F&B hiring inbox**, ensuring timely responses and clear communication.
- Coordinate the ordering of **uniforms** for all departments across the group.
- Carry out **reconciliation of pre
- and post-event chargesheets** to ensure accurate reporting.
- Assist with **debt collection activities**, liaising with external parties when necessary.
- Offer general **administrative support** to the wider F&B team.
- Help maintain the **Salesforce Database**, especially with respect to health and safety compliance.
- Act as a key point of contact for **concessionaires**, ensuring strong communication between departments.
- Liaise with internal managers to gather event line-up information and operational data.
- Manage the process of **event accreditation**, ensuring accuracy and compliance.
- Conduct general office tasks, including document control, archiving, and file management.
- Support the implementation of sustainable practices in line with the company's environmental strategy.
- Carry out other reasonable duties as required for the effective operation of the business.

**Responsibilities**:
**Essential Criteria**
- Proven experience in an administrative or operational support role.
- Excellent communication skills - both written and verbal.
- Outstanding organisational skills and the ability to manage multiple tasks and priorities.
- High attention to detail and accuracy.
- Professional and confident manner when dealing with colleagues and external stakeholders.
- Ability to work independently and collaboratively as part of a team.
- Commitment to sustainable working practices and operational efficiency.

**Desirable Criteria**
- Experience with **Sage X3** or similar financial systems.
- Familiarity with **Salesforce** or other CRM platforms.
- Previous experience in the **events, hospitality, or F&B** sector.
- Experience using **TravelPerk** or similar travel management tools.
- Understanding of uniform logistics and procurement processes.
- Experience with health & safety tracking and compliance.
- Previous involvement in managing **accreditation** or **event-related logistics**.

**Job Benefits**
- 28 days holiday allowance, plus bank holidays on top.
- Life cover, company pension scheme and employee assistant programme.
- Access to our healthcare cash plan reimbursing the costs of dental treatments, optical and more As a Medicash member, you can also access an online GP service as well as gym, and retail discounts.
- The opportunity to ear some extra cash by using our refer a friend programme.

**Job Types**: Full-time, Permanent

Work Location: In person

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