Welfare Benefits Advisor

**Role**:Welfare Benefits Advisor

**Location**:Manchester/ Bolton/ Liverpool/ Southport/ Leeds/ Cambridge/ Hybrid

**Join Our Team as a Welfare Benefits Advisor at Serious Injury Law, Part of Fletcher Group**

Are you passionate about making a meaningful difference in peoples lives? Fletcher Groups Serious Injury Law team is seeking a dedicated Welfare Benefits advisor to provide essential welfare benefits advice to our clients. In this role, you will work closely with individuals affected by serious injuries, guiding them through complex benefit systems to ensure they receive the support they need to rebuild and move forward.

**In return Serious Injury Law, Part of Fletchers Group can offer**:

- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards** **for winning nominees

**Why Join Serious Injury Law, Part of Fletchers Group?**
- **Growth Opportunities**: Be part of a firm that values professional development and offers clear pathways for career advancement.
- **Collaborative Environment**: Work alongside a team of passionate professionals who are committed to achieving the best outcomes for our clients.
- **Impactful Work**: Contributions that make a significant difference in the lives of individuals affected by clinical negligence and personal injury.

**About Fletchers Solicitors**:
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

**Main Responsibilities**:

- To liaise with clients who have sustained serious injuries and identify potential claims that can be made to the DWP and/or local authority benefits.
- Keeping appropriate written records of advice and support given.
- To collaborate with legal team and in house case managers to ensure high quality customer service.
- Develop training and written materials to support colleagues in providing accurate advice to clients.
- Identifying and facilitating other signposting/ support opportunities where appropriate.
- Contribute to best practice initiatives within client rehabilitation.

The above list is not exhaustive of any other tasks, which may be required.

**Essential Skills and Experience**:

- Significant experience of providing detailed benefits advice and supporting individuals within this area.
- Full UK Driving Licence and access to a car.
- Communication Skills: Excellent verbal and written communication skills for effective client interaction.
- Problem-Solving Abilities: Strong analytical skills to identify issues and develop effective solutions.
- Interpersonal Skills: Strong relationship-building skills to connect with clients and team members.
- Attention to Detail: Keen eye for detail to ensure accuracy in documentation and communication.
- Adaptability: Flexibility to adapt to changing client needs and organisational priorities.
- Time Management: Strong time management skills to meet deadlines and manage workload efficiently.