Technical Administrator

Blue Arrow Derby is proud to be working in partnership with a leading legal and professional service client, who due to expansion are looking to recruit Technical Administrator (Remortgages) to join their team on a full-time permanent basis based at their office in Leicester.

**What will the Technical Administrator role involve?**
To carry out title investigations, produce client engagement letters & documents and conduct administrative support tasks for a high-volume technical Remortgages pipeline. This role will be based on site, but there is opportunity to work from home on Friday's and additional day in the week, after completing a successful training and probationary period.
Hours: 37.5 hour per week - 8:30am - 5:00pm or 9 - 5:30pm (Mon-Fri)

**Salary**: £22,000 - £24,000

**What duties will be involved in the Technical Administrator role?**
- Carry out a title investigation
- Liaise with the client and borrower and other external where necessary
- An ability to manage a high-volume caseload of a minimum of 200 new Technical Non-Fast Track Remortgages instructions per month to include Transfers of Equity, Deeds of Postponement, Shared Equity redemptions, Restrictions and any other technical work required
- Carry out identification checks
- Process incoming post within agreed Service Level Agreements
- Request and chase any items from third parties which are required to complete technical work.
- Check leases and ascertain freeholder requirements
- Set a suitable date for completion in accordance with the client and borrower requirements
- Assist with post completion matters and ensure the client's charge is secured as a first legal charge
- Always keep all parties in the transaction up to date such as client, introducer, borrower, or broker
- To provide technical assistance to other members of the department as and when required
- Deal efficiently and effectively with telephone calls made by the client, borrower or third party
- To refer technical issues to the team leader promptly
- Provide additional support to fee earners and caseworkers during times of peak workloads or in the absence of other colleagues as instructed by the Team Leaders or Managers
- Ensure the case management system is used to process all relevant aspects of the transaction.
- Ensure that accurate information is input onto the database.
- Ensure that a Team Leader or Manager is made aware immediately of any issues which may lead to a problem or complaint.

**What will you bring to the Technical Administrator role?**
- Proven ability to process tasks in a volume caseload and to working in a high-volume environment.
- A minimum of 6-12 months' experience in a similar role, ideally gained within a similar volume environment.
- Proven IT skills, in particular experience of using a case management system.
- An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets.
- A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately.
- A flexible and adaptable approach to work.
- Strong commitment to client care and to providing a friendly and helpful service.
- Excellent written and verbal communication skills.
- A self-starter with a 'can do' approach to work, used to demonstrating initiative; and
- Experience of working within a team environment and of supporting others.
- Flexible working
- Working from home opportunities (after successful training and probationary period)
- IT equipment provided by company
- Training and development opportunities
- 23 days holiday (plus bank holidays) rising to 25 days after 5 years' service
- Standard auto enrolment pension - 3%
- 2* death in service
- Access to group private medical scheme which provides discount
- Eye test vouchers for Specsavers
- Christmas party plus an annual conference
- Sociable team and have that great culture generally

**How to get to the Technical Administrator role?**
Our client is based in Leicester City Centre, so if you have access to your own car and live in surrounding areas, great This site is also easily commutable via public transport - bus stops and train station are a 5-10-minute walk from the site. Please note there in no on-site parking available, but ample city centre car parks nearby.