Client Delivery Executive

2 weeks ago

Manchester, United Kingdom NQC Full time

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

**About your new role**

As part of our growth journey, our Client Delivery team is looking for an Client Delivery Executive to look after our relationships with our prestigious clients. This team is responsible for proactively managing and developing lasting and strategic client relationships and supporting the successful delivery of NQC services into our client accounts. As a Client Delivery Executive you will assist the team in ensuring that all clients experience and benefit from a valued NQC service offering.

The Client Delivery Executive will be required to undertake the following responsibilities as part of their day to day activities:

- To effectively interact with internal NQC teams including the Service Delivery and Product and Assurance Team when managing campaigns and client service requirements;
- To interact closely with the NQC Service Delivery team, to gather, monitor and analyse campaign performance data and ongoing campaign strategy on a weekly basis through the duration of a client campaign;
- To assist in the development of campaign plans for each client and update them on an ongoing basis with all current and relevant information concerning the client and the campaign, from the point of handover from the business development/sales manager;
- To assist in the production of relevant weekly, monthly or quarterly service delivery status reports for each client;
**Requirements**:

- Experience of working within a customer focussed role - ideally within a Business to Business environment
- Highly organised and able to manage time effectively
- Strong attention to detail
- The ability to develop and maintain excellent client relationships;
- Effective verbal and written communication skills in particular the ability to provide clear advice.
- Ability to work on own initiative and as a member of a team

Key Competencies
- Is consistently motivated, committed and able to perform duties in all situations.
- Persuades, influences and listens to others, using reason and co-operation to reach agreement.
- Communicates and receives ideas, views and information to achieve understanding.
- Gathers information from a range of sources. Analyses information to identify problems and issues.
- Makes effective decisions.

**Benefits**
- Competitive salary dependant on experience
- 25 days holiday (Increasing with service)
- Flexible hybrid working policy
- Health Cash Plan
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after probation period)
- Regular company socials and events
- Perkbox - Diamond access - giving you weekly free treats, monthly cinema tickets, birthday gifts
- Discount on retail and leisure

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