Client Delivery Lead

**About Us**:
**Job title: Client Delivery Lead**

**Career level: 3**

**Contract: 12 months FTC**

**Location: Edinburgh / Manchester (2 days onsite)**

**Join our World of Talent.**

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

**The Role**:
The **Client Delivery Lead** is responsible for the day-to-day delivery of assigned NatWest projects to ensure smooth delivery and execution that helps build trusted partnerships. Working closely with the Client Relationship Manager and Client Partner, they manage and coordinate employer branding and recruitment marketing solutions through the project lifecycle, ensuring successful delivery against project scope, budget, and the creative brief. They effectively execute strategies, problem-solve, and develop solid business relationships. They have a keen eye for details and quality control, whilst
following outlined processes and procedures to deliver excellent customer service.

Reports to Client Relationship Manager (Career Level 4) or Client Partner (Career Level 5).

**Key Accountabilities**:
**Client Service & Delivery**
- Provide support to both AMS and NatWest Group. For AMS: provide briefs to social hubs and production hubs as directed by Media and Social Strategy Manager to support Always On for Lateral Hires and Early Talent..
- Work with the CRMS to provide support on any Complexity 1 and 2 projects. For
- Support the NatWest Group Content and Ambassador team on the collection, creation and management of ambassador content, i.e.: collecting the content needed from ambassadors, managing them to create it in a timely manner, using Seenit to process content and arrange management of where content is stored and used to support the Always On and Early Talent Strategy. They will manage this within their respective regions and be 100% embedded resource for the team.
- Forms excellent partnerships with clients and the wider team and proactively manages communication throughout the project lifecycle.
- Assists with preparing research and background information for the team, for briefs / pitches / presentations as appropriate.
- Organizes project briefings and manages status updates to keep all relevant parties informed of actions, milestones, risks, issues, and mitigations.
- Develops and maintains an agreed project plan and detailed stage plans. Plans project activities within overall budget and timeline, managing scope and client expectations throughout the projects.
- Coordinates creative delivery to ensure projects are within scope, on time and on budget.
- Monitors hours and scope usage to ensures solutions are delivered within agreed scope, budget, and timelines, raising to the Client Relationship Manager when issues arise.
- Leads or contributes to lessons learned exercises, documenting, and sharing output for ongoing team development and knowledge sharing.

**Operations, Commercial and Practice Management**
- Follows process and protocols for client service and project delivery while looking for opportunities to improve efficiency
- Monitor creative and production version control for correct job reconciliation to manage margins
- Support Client Relationship Manager in ensuring the financial health of projects, including monitoring and maintaining financial data, updating trackers weekly where relevant and working with finance to ensure timely and accurate invoicing.
- Responsible for the quality of output across all client delivery
- Takes personal responsibility for own Training and development through AMS and/or online independent courses and resources
- Effectively brief external suppliers and follow all relevant process

**Team Leadership**
- Takes on mentoring/coaching responsibilities for Specialist and Coordinator level roles

**Skills & Experience**:
**Critical Knowledge, Skills and Experience**
- Relevant previous experience within a similar employer brand/ talent, communications, advertising or brand agency environment
- Experience of developing project plans for a wide range of employer brand and creative projects
- Experience of delivering employer brand or creative projects on time and to budget
- Understands creative process and experience working with creative teams
- Experience with end-to-end project lifecycle management and has managed a wide variety of branding projects
- An effective communicator
- Attention to detail with strong desire for accuracy and quality
- Outstanding organisational skills and the ability to manage multiple projects simultane