Client Delivery Executive
2 weeks ago
NQC is a successful and growing Manchester City Centre based software company specialising in supply chain risk management platforms.
We're in the ‘Tech for Good' space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government, the Automotive industry and the Defence & Aerospace industry.
Our purpose is to assess supply chains, accelerate their transformation and advance positive global change.
We're seeing lots of activity in this space with organisations becoming engaged in both understanding their suppliers and proactively working to build sustainable, ethical and responsible supply chains.
The Client Delivery Team is responsible for proactively managing and developing lasting and strategic client relationships and supporting the successful delivery of NQC services into our client accounts within our Government customers. As Client DeliveryExecutive you will assist the team in ensuring that all clients experience and benefit from a valued NQC service offering.
As a Client Delivery Executive you will manage and deliver the following responsibilities:
- To effectively interact with internal NQC teams including the Service Delivery and Product and Assurance Team when managing campaigns and client service requirements;
- To interact closely with the NQC Service Delivery team, to gather, monitor and analyse campaign performance data and ongoing campaign strategy on a weekly basis through the duration of a client campaign;
- To assist in the production of relevant weekly, monthly or quarterly service delivery status reports for each client;
- To provide support to senior colleagues on client relationships and to respond to their requests in an efficient and timely manner.
- Deliver our product demo to a wide range of customers, therefore presentation skills are key for this role.
**Requirements**:
- Experience of working within a customer focussed role - ideally within a business to customer environment
- The ability to develop and maintain excellent client relationships;
- Demonstrable experience of managing the delivery of services into customer accounts;
- Effective verbal communication skills in particular the ability to provide clear advice.
- Ability to deal with a demanding workload which may include conflicting demands on time.
- Ability to work on own initiative and as a member of a team.
- Excellent interpersonal skills with people at all levels.
- Excellent presentation skills and the ability to demonstrate services/platforms to customers.
**Benefits**
- Salary up to £23,000 dependant on experience
- 25 days holiday (Increasing with service) + flexible bank holidays (to use as you wish)
- Company bonus
- Fully flexible hybrid working policy
- Health Cash Plan
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after probation period)
- Perkbox - Diamond access - giving you weekly free treats, monthly cinema tickets, birthday gifts
- Discount on retail and leisure
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