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Business Support Assistant
2 weeks ago
CHC Business Support Assistant - Band 3
NHS Herefordshire and Worcestershire ICB
We are looking for an enthusiastic self-motivated Administrative Assistant to support the Herefordshire and Worcestershire Continuing Healthcare team. This role is vital in supporting us to manage and monitor the programme, supporting with national and regional assurance and submissions.
This role is an exciting opportunity to form part of a dynamic team committed to providing high quality services.
NHS Herefordshire and Worcestershire Integrated Care System is the NHS organisation responsible for planning, buying and monitoring health services for our population of over 800,000 people who live within a mix of urban and rurally dispersed communities, spanning two of the largest counties in England.
We have a workforce of over 250 employees and hold a budget of £1.19 billion to commission hospital, community and mental health services. Our organisation is a dynamic, forward-looking and vibrant place to work, set within the backdrop of some of the country’s most beautiful countryside.
What we offer
We aim to enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working. Joining our inclusive and innovative team comes with a range of attractive benefits including:
- Employee Assistance programmes and access to a wealth of on-line health and wellbeing support
- Competitive NHS Pension Scheme
- Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment
- Generous holiday entitlement, which increases in line with service. There is also the opportunity to purchase additional leave.
- Flexible working patterns to support individuals work-life balance.
Job Role Summary
To deliver an effective and competent level of administrative support to the Business Support team and consistently deliver a ‘patient-focused’ service which promotes good customer service and effective working relationships.
To provide support and administration services to the team in a flexible and professional manner, whilst maintaining a patient focus.
The post holder must have experience of working under pressure and to be comfortable and accepting of change.
Main duties and responsibilities
Assist in scheduling Multi-Disciplinary Meetings and Reviews with CHC nurses, Patient, Next of Kin and Social Workers, providing support to those in attendance with issues in connectivity etc.
Assist in preparing and sending outcome letters to Patients and their Next of Kin.
Assist in preparing for the weekly Quality Assurance Panels, to ensure all stakeholders have received their packs to effectively undertake the meetings.
Complete data entry within the Broadcare system and ensure data is regularly monitored, up to date, and stored in a way that is easily accessible to all relevant team members.
Deal with telephone enquiries, ensuring messages are passed on to the relevant team member as soon as possible, or direct the caller to the relevant team.
The post holder will have the ability to work unsupervised and on their own initiative to deal with enquiries and routine matters.
Continuing Healthcare is a fast paced team, therefore the post holder will be adaptable and able to work to deadlines.
Ensure they remain up to date with mandatory training and personal development.
Communication and Relationship Skills
Respond appropriately to queries and complaints on a range of complex, serious and or contentious matters.
Communicate effectively with all callers, providing professional and well-informed responses and dealing with matters in a courteous manner.
Provide administrative support on specific pieces of work and projects as required by the organisation.
Prioritise and manage weekly workload.
Health & Safety
To follow the organisation’s Lone Worker Policy
The NHS endorses the policy that whether people smoke or not is a matter of personal choice but where they smoke is a matter of public concern. The policy on smoking and health protects nonsmokers and requires that all the NHS premises are smoke free.
Most of all we are looking for someone who is enthusiastic to get involved, learn and who enjoys being part of a fast-paced environment.
