Business Support Officer

**About The Role**:
**Job Title**: Business Support Officer
**Contract**: Permanent
**Location**: Multiple locations. Ross-on-Wye, Leominster and Hereford
**Hours**: Full time - 37 hours per week
**Salary**: HC05 - £25,989 per annum

**Closing date**:22/10/2025

We offer a flexible working model that combines remote and office-based work. Employees are required to work from the office **a minimum of two days per week**. This arrangement is **non-negotiable**, and **full-time home working will not be considered**.

**The Role**

An exciting opportunity have arisen for a Business Support Officer within our Children & Young People Directorate in our Safeguarding & Support Team.

To work as part of a team and to be a first point of contact for a wide range of enquiries for Herefordshire Children’s services from the public and professionals.

To contribute to the Business Support function providing administrative assistance to enable efficient service delivery, ensuring that resources are optimally allocated to support frontline and specialist services.

**About you**:

- You will have experience of working within an administration role
- Ensure the effective day-to-day running of the service maintaining and managing mailboxes and telephone calls.
- Work in an organised way, with attention to detail, and be able to collate information from a variety of sources.
- Collaborate effectively within a team environment.

**Purpose of the role**:
A full business support function to all teams across the Childrens & Young People Directorate.

This demanding yet highly rewarding role will suit a motivated and flexible individual with excellent attention to detail and an ability to interact confidently at all levels. You will have demonstrable communication and time management skills, with the ability to multi-task, prioritise a workload and work well under pressure and to deadlines.

In return, we offer a comprehensive training programme covering all aspects of our service delivery.

We embrace a “can do attitude” resulting in a team that is flexible and adaptable to meet the service requirements.

We promote a “grow our own culture”, where staff are supported to develop and have pride in their contribution to better support the outcomes of children and their families.

If you feel you would like to be part of this friendly team then we would like to hear from you.

**Benefits of working for Herefordshire Council**:
A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

- **Pension**Scheme Enrolment in the Local Government (LGPS)
- **Generous Annual Leave**: 31 days (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
- **Flexible working**:flexi-time, job-share, part-time hours
- **Employee Assistance Programme**: 24/7 access to support and counselling
- **Pick your perks**- our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

**About Us**

Herefordshire is a beautiful, historic county located in the heart of the Marches on the border with Wales. We are one of the most rural and sparsely populated counties in England with a wealth of unspoilt countryside, distinctive heritage, and lively and attractive market towns.

Our priority in Herefordshire is to keep children safe and give them a great start in life. It’s the priority for the council, our partners and for all of us who work with Children & Young People.

How do we do this? By having dynamic, dedicated, passionate and professional staff who work in a culture that focuses on what we can achieve with children, what they can achieve themselves, and the relationship we build with families and partners to enable this. We have invested heavily in training and developing staff in our relational practice approach with our improvement partner Leeds City Council, so it's an exciting time to join Herefordshire - we believe in investing in you so you can be the best you can be

Herefordshire has a really strong team ethos. Our teams are passionate about the work they do and the positive difference they and the teams they are in make to people’s lives. This is all underpinned by the focus and support from their managers and the council as a whole.

We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond.

Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

Come to Herefordshire and join the journey.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
- Those who indicate that they have a disability. T