Customer Success Administrator

7 days ago


Magherafelt, United Kingdom CFM NI Ltd Full time

**The Beginning of your Career with CFM**:
Our Customer Success team is growing, and we are looking for motivated individuals to come and join us here at CFM. As a Customer Success Administrator, you will liaise closely with Field Operatives ensuring repair requests are carried out whilst delivering a first-class service to our customers. We have various teams covering regions across the whole of Northern Ireland.

This is a full-time permanent role based at our office in Head Office, Magherafelt.

**Responsibilities**:

- Act as the first point of contact providing support for all customer queries.
- Responsible for the administration for a specific contract area.
- Ensure customers are kept up to date and any issues are escalated to management.
- Monitoring of target dates for jobs, tracking updates and job status.
- Job completions and updating system/ data input.
- To perform any other duties as may be reasonably required.
- Full job description is available upon request

**Skills & Experience**:

- Essential_
- Minimum of Grade C or above in GCSE or equivalent (English)
- Experience providing customer support
- IT literate, proficient in Microsoft Office
- Excellent communication skills at all levels
- Excellent time management
- Client & Customer focused
- Strong admin skills
- Desirable_
- Experience in social housing sector
- One years recent experience in a busy office environment

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Magherafelt, BT45 6BB: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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