Case Officer

**Description**:
**About the role**
You will be responsible for the management and progression of a case load within a small specialist team that deals with high profile cases. Utilising your communication and case management skills you will progress your cases in a timely manner.

You will need to demonstrate excellent attention to detail and identify any risks to the public from the information you obtain from our stakeholders. You will also be expected to analyse the information you obtain and put forward sound recommendations to the team.

Putting people at the heart of everything we do is something that we are passionate about at the NMC. Using your people skills you will be expected to provide high quality customer service and in some cases you will need to identify and support customers who are vulnerable or that need support to access our service.

You will work in a small friendly, and welcoming team with the support of your manager to provide you with advice and guidance when needed.

**About you**

You would have:

- Experience of managing a caseload
- Experience of working both in a team and independently to deliver against targets
- Experience of working to strict timescales
- Effective time management skills, with the ability to prioritise workloads and competing tasks.
- Experience of identifying and managing risk in your day to day work.
- Experience of delivering exemplary customer care in a fast paced and challenging environment.
- Experience of liaising with stakeholders of all levels.
- Excellent IT skills, including; Outlook, Excel, Word and Adobe

**For a full Job Description, please click**

**Benefits**:

- 30 days annual leave - plus eight days paid bank holidays
- Attractive pension scheme
- Salary sacrifice schemes
- Cycle to work scheme
- Childcare vouchers
- Staff discounts via Perkbox
- Enhanced maternity and paternity leave
- Subsidised on-site restaurant in our head office based in London W1
- Season ticket loan
- Hybrid and flexible working
- 24-hour regulated employee assistance programme

**Additonal Information**:
Your health and wellbeing is our top priority, so if you become unwell during the process we would appreciate receiving an update as soon as possible. You will also have the opportunity to make us aware of any reasonable adjustments needed for your interview upon receiving your interview invite from a member of the resourcing team.

**Screening and Vetting**
- The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer._

**About The Nursing and Midwifery Council**:
Our vision is safe, effective and kind nursing and midwifery that improves everyone’s health and wellbeing. As the professional regulator of more than 758,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

Our core role is to
**regulate**. First, we promote high professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate when nursing or midwifery care goes wrong - something that affects less than one percent of professionals each year.

To regulate well, we
**support** our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to
**influence** health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation