Service Support Co-ordinator

**Join us as a Service Support Co-ordinator (Control Room and Building Support) at Thirteen Group**:
**Role Overview**:
**Thirteen Group** is on the lookout for **a Service Support Co-ordinator**to**join our Building Support team based at our state-of-the-art control room at our Hudson Quay office in Middlesbrough.

You’ll work on an ad-hoc 2-week rota to cover any gaps across our Control Room and Building Support Operative functions, to ensure that our service runs smoothly for our customers in high rise and communal buildings.

Our service can operate 24/7 and 365 days of the year, so you’ll work some night shifts and weekends. Any enhanced shifts are paid at a premium rate of time and a half on Sundays and bank holidays, and double time for night shifts.

**Thirteen Benefits**:

- Salary - £27,155 per annum (plus shift enhancements) (pay award pending)
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health save money on common health expenses and get access to health and wellbeing support services.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave

**Key Responsibilities**:

- This is a fantastic role for a problem solver as you’ll coordinate colleagues and find solutions to operational issues when they arise. You’ll ensure that our customers are safe and happy, to enable them to sustain their tenancies
- Utilise all control room equipment, systems and technology provided to assist with scheduling work productively and gathering business intelligence
- Ensure that service standards are being adhered to and that we remain compliant with all legislation. This includes SIA Licence requirements, surveillance, health and safety, GDPR and IT
- Check that all security, fire safety, reporting and inspections are undertaken in a professional, competent and safe manner
- Through your exceptional customer service and support, you’ll contribute to our service’s success through achieving our key performance indicators and delivering on customer satisfaction targets

**About You**:

- A multitasker who can accurately record information and can utilise all control room equipment, systems and technology to assist with co-ordinating colleagues and their workload
- Passionate about providing exceptional customer service. You’ll have great communication and attention to detail
- Ideally, you’ll have experience with the use and management of CCTV/security systems (including fire alarms). You’ll also hold or be willing to work towards achieving your SIA licence
- Someone who remains professional in crisis or an emergency situation and can provide resolution to operational issues
- A full UK driving licence is essential for this role

**Why Thirteen Group?**:
We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.

**Interested?**:
For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Thomas Cook, FM Services Manager CCTV / Control Room on 07900 405 199 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

**Are You Ready for a Rewarding Challenge?**:
Join us at Thirteen Group and be a part of our vision to improve lives every day. **APPLY NOW** and start your journey towards making a meaningful impact in our community

**As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time