Technical Support

1 day ago

Middlesbrough, United Kingdom ACT Response LTD Full time

ACT Response Ltd is a national company who offers smart home security solutions controlled from one app along with various security and medical products. We are currently recruiting a full time permanent **Technical Support & Co-Ordinator** to help build on the success of our existing inhouse team offering telephone support to our existing dedicated client base, daily administrative duties along with helping with the co-ordination of our engineers. The position available is predominately Monday - Friday working in our Head Office in Middlesbrough

**Technical Support & Co-Ordinators Key Responsibilities include**:

- Responding to inbound Telephone Calls as the primary source of customer service
- Responding to and dealing with internal inbound/outbound correspondence
- Picking and packing orders and becoming familiar with our equipment range.
- Calling customers and arranging Technician visits.

**Technical Support & Co-Ordinators Key Requirements**:

- You must have excellent communicative skills both verbally and written
- Well organised and the ability to demonstrate everyday administrative duties.
- Excellent telephone manner
- Ability to deal with a wide-ranging scope of customers
- A technical mindset with strong problem solving.
- A passion for learning exciting and new technologies
- A desire to progress and be rewarded accordingly

**In return as a company, we offer a range of benefits which include**:

- Annual Bonus Scheme of up to 10% of your annual salary
- Weekly pay
- 28 Days paid Holiday
- Pension scheme
- Free onsite parking at office locations

If you have answered yes to all of the above, we would like to hear from you

How to apply:
You must be eligible to work in the UK and be able to provide proof by way of a valid UK or EU passport, working VISA or a full disclosure birth certificate (which must include parentage)

**Job Types**: Full-time, Permanent

**Salary**: £21,450.00-£24,200.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Middlesbrough, TS2 1RU: reliably commute or plan to relocate before starting work (required)

Reference ID: Office-Oct-22

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