Financial Case Handler
19 hours ago
This Financial Case Handler opportunity is joining a growing project, supporting the Business Banking Financial Assistance team in the delivery of financial support activities relating to complex customer profiles. This role is not on the phones.
We are looking to speak to people about this role who have previous experience within business banking or technical case handling to assist with the review of client circumstances determining at where they need to be within the recoveries process.
As a Financial Case Handler, you will be responsible for:
- Reviewing individual customer circumstances to understand default position and propose next steps with a written correspondence
- Arranging any required remediation activity such as interest and charges refunds or updates to credit files as appropriate
- Checking and preparing the case for transfer to internal Recoveries team
- Taking responsibility for queries/issues through to resolution
- Managing expectations of all internal and external customers
As a Financial Case Handler, you will be expected to demonstrate:
- Previous experience within commercial banking recoveries would be advantageous
- Experience of technical data gathering and case handling is essential
- Strong oral and written communication including ability to write final response letters
- Strong attention to detail
- Knows how to get things done and gain commitment
- Knows how to work with key stakeholders and influence others to achieve objectives
The day rate for this Financial Case Handler opportunity is £175 inside IR35.
This handler role will require you to work on site, full time, Monday to Friday standard office hours at the company’s offices in central Cardiff. This is an initial 3 month contract role, likely to be extended.
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