Case Handler

3 days ago

Cardiff, United Kingdom Candidate Source Ltd Full time

We have an exciting opportunity for a Case Handler to join a growing project, supporting the Business Banking Financial Assistance team in the delivery of financial support activities relating to complex customer profiles. This role will be based in centralCardiff.
You must be available to start on August 30th for this project.
The day rate: £175 inside IR35
This role will require you to work on site, full time, Monday to Friday standard office hours at the client’s offices in central Cardiff.
As a Case Handler you will be responsible for:

- Review individual customer circumstances to understand default position and propose next steps with a written correspondence
- Arrange any required remediation activity such as interest and charges refunds or updates to credit files as appropriate
- Checking and preparing the case for transfer to internal Recoveries team
- Take responsibility for queries/issues through to resolution
- Manage expectations of all internal and external customers

We are looking for a Case Handler who has the following:

- Previous experience within commercial banking recoveries would be advantageous
- Experience of technical data gathering and case handling is essential
- Strong Oral and Written Communication including ability to write final response letters
- Strong attention to detail
- Knows how to get things done and gain commitment
- Knows how to work with key stakeholders and influence others to achieve objectives

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