Insurance Administrator
3 days ago
**About the Job**:
Insurance Administrator
£22,360 plus benefits
Vets Now
For more than 20 years’ multiple award winners, Vets Now has been developing and perfecting an out-of-hours emergency care service. We provide cover to over 1000 vet practices, and have over 60 emergency clinics and specialist referral hospitals across the UK. Vets Now are truly at the cutting edge of pet emergency services.
About the role
We are currently seeking an Insurance Administrator to join our multi-discipline veterinary hospital as part of an established reception/admin team on a full-time basis.
What are the key responsibilities?
In this role, you will:
- Processing insurance claims
- Providing excellent customer service over the telephone
- Monitoring claims through to successful settlement
- Be proactive in ensuring client communications are up to date
- Keep accurate records of insurance documents and ensure accurate recording of insurance details onto business systems
- Liaise with a wide range of insurance companies, clients, clinicians, and other team members
- Identify and address discrepancies
- Ensure all relevant internal documents are promptly and correctly administered
- Be proficient in dealing with various insurance portals and paper forms
- Identify inefficiencies in process and make recommendations for continuous improvement
The skills and experience we require:
- Previous experience of credit management including legal/ethical policies and insurance claims is preferable but not essential
- Able to develop good working relationships with a wide range of internal and external stakeholders
- Commitment to professional and ethical standards
- Positive, proactive outlook with confidence and belief in own abilities
- A flexible and collaborative approach
Working pattern
We are looking for a skilled Insurance Administrator with a genuine passion for people and animals that can commit to the following working pattern:
Monday - Friday 09:00 - 17:00
**Benefits**:
At Vets Now we value our people, that’s why we offer great perks and benefits. As a Vets Now employee your benefits will include but not be limited to:
- 7 weeks pro-rata annual leave
- Your birthday as a paid day off
- Health Cash Plan provided by Simply Health
- UK Standard Pension contributions - 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Death in service of two times the annual salary
- Membership of employee wellbeing programme
- Company sick, maternity, paternity, and adoption pay schemes
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