Training Support Administrator Team Leader

3 days ago

Burgess Hill, United Kingdom Travail Employment Group : Burgess Hill Full time

**Job Title: Training Support Administrator Team Leader**

**Location: Burgess Hill**

**Hours: Monday to Friday 37.5 hours between 8.00am - 5.30pm**

This position will be to lead the Training Support Administration Team which is based primarily at the Burgess Hill centre, but with the flexibility to attend their second centre as and when required.

Actively playing a key part within the Short Course's Training and administration teams and overseeing their allocated activities.

The Administration team are responsible for ensuring the end-to-end quality of the customer experience, including short courses, qualifications/certification, compliance/regulation and billing.

Core responsibilities
- Lead and support the Training Support Administration Team
- Lead on the end to end quality of the customer experience supporting Short course programmes across all sites
- Accountability for administration compliance and performance against relevant regulatory and other training body audits
- Ensuring that changes to contracts are effectively communicated to teams and that robust processes are in place to ensure a smooth workflow
- Recruiting, training, scheduling, and managing the administration team and related activities to meet business objectives.
- Work well as part of a team while managing and prioritising own workload to ensure that tasks are completed in a timely manner and meeting business standards of service.
- To take a proactive part in the smooth running of the office and addressing any issues or problems with the support of your team and line manager
- Inputting, updating and maintaining company CRM database to ensure customer data, communication records and contact information are recorded accurately.
- Providing and maintaining high level of Customer Service across all areas of the business
- Co-ordinate phone cover between the hours of 08:00 to 17:30, Monday to Friday.
- Call Handling - Answer and address incoming enquires from our customers.
- Assist with General office duties which are shared across the team
- Work and co-ordinate any facility activities at the Burgess Hill centre by working closely with the maintenance team.
- General phone answering, enquiries and other administrative duties within the wider team as may be required

**Key Skills Required**:

- IT Literate, specifically Microsoft Office
- Strong administration experience
- Customer Service and Call handling
- Excellent attention to detail, professional and approachable
- Customer service experience
- Experience with CRM software (input) would be highly advantageous
- Advance Level Excel (desirable)

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