Administrator

The post holder will assist the Senior Administrator in delivering an effective and efficient administration service, to assist in the provision of quality patient care. This will include general clerical and administrative duties that facilitate the administrative elements of the entire patient pathway covering:
Registering referrals

Appointing patients and supporting the appointments process

Retrieval of medical notes and results

Input data into patient/client records

Refer on/discharge (following clinical direction)

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway, using Standard Operating Procedures (SOP’s) to ensure that functions of the role are carried out correctly within given timescales.

Receive and assist patients, healthcare professionals and other visitors face to face and by telephone in a friendly manner, addressing and directing their enquiries appropriately within the departmental policies and guidelines. This may require providing cover on a rota basis.

Operational use of information systems (for example databases, System One, CHIS, CAMIS and WebV etc.) ensuring all patient records are updated, information is entered accurately and retrieved as requested.

Administer the appointments process including registering patients, making bookings, cancelling, rearranging and processing DNA’d appointments and forwarding on electronic referrals where required, meeting agreed timescales.

Liaise with other relevant services and organisations to support the transition of a patient when referring on or to support product ordering and delivery (e.g. liaison with Nutricia)

Provide support to the Senior Administrators with daily management of waiting list activity from the weekly PTLs (patient target lists) and urgent tasks

Demonstrate own tasks to new starters/ less experienced staff as directed by the Senior Administrator

Undertake general admin duties including general typing, sorting and distributing mail, room bookings, scanning, photocopying etc.

Retrieval of medical records and results.

Production of patient information packs.

Adapts to new ways of working in accordance with any changes to service provision or administrative systems.

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our