Accommodation and Welfare Officer

The Accommodation and Welfare Officer will provide the environment in which international students flourish, feel secure and fully engage with St Clare’s ethos and to ensure welfare of students at the International College (IC) To take overall responsibility for accommodation for students at the International College.

**Key** **Responsibilities**:
**Student welfare**
- Welcomes new students on arrival days and leads the ‘induction session’ as part of the orientation process; outlines the rules, codes of conduct, fire drills, emergency contact system, deposits and documents.
- Takes first-line responsibility for welfare and discipline at the International College, reporting serious breaches of _the residents’ code of conduct_ and _the guidelines for living in a homestay_ appropriate to Course Directors
- Checks with the overnight issues reporting system, liaises with the Residence Manager and takes action as appropriate.
- Is a member of the welfare team (Director of the International College, Residence Manager, College Nurse and College Counsellor) and contributes effectively to ensure the best welfare support for students
- Records any pastoral and safeguarding concerns and actions on CPOMS (Child Protection Online Monitoring System)
- Holds a position of Deputy Designated Safeguarding Lead and works effectively as a member of the safeguarding team to ensure that safeguarding measures are robust and effective in the International College
- Takes responsibility for safeguarding training for homestay providers when necessary.
- Focuses on the welfare needs of students under 18 years of age on IC courses. Holds regular meetings with students in order to fulfil the requirements of the National Minimum Standards for FE Colleges, including students living in ‘private accommodation’.
- Meets students with educational and medical needs on a regular basis to ensure that effective support is in place and all needs are addressed. Communicates these to other staff as appropriate.
- Co-ordinates the ‘support network’ outside the classroom for students: liaising with staff over attendance (in line with the requirements of both UKVI and ISI); investigates student complaints; and oversees any requests for special events/functions to be held in IC residences.
- Makes time to get to know individual students and encourages integration and participation both inside and outside the classroom.

**Accommodation**
- Maintains and oversees the accommodation records in RMS and UNIT-e, ensuring optimal use of the bed-spaces for students, both in College accommodation and for homestays; manages requests for room/residence changes, liaising with welfare team to make changes if viable
- Selects and maintains the network of homestay providers: recruiting new providers; visiting and re-visiting regularly to ensure high standards and to maintain good relations; ensures that all safeguarding and security checks are completed (DBS, references, landlords’ safety certificates etc.); runs and checks report for homestay bookings, passing to Bursary for timely payment to hosts.
- Monitors the service log for IC accommodation and in conjunction with the Residence Manager ensures that routine maintenance, health & safety and house-keeping issues are resolved; intervenes as necessary to maintain student satisfaction levels.
- Collects inventory checklists within 5 days of students’ arrival and liaises with house-keeping and maintenance as appropriate
- Liaises with external suppliers of accommodation for short-term usage and allocates to teachers, activity staff and group leaders as appropriate.

**Administrative**
- Attends and minutes the weekly welfare meeting.
- Provides administrative support and cover for other members of the IC office staff during periods of absence.
- Conducts an inventory of spare ID cards in IC accommodation liaising with security team as necessary.
- Takes responsibility for the administration of attendance of IC students. Liaises with the college nurse regarding absences due to medical reasons.
- Reviews feedback from students and actions as appropriate
- Performs other related administrative duties as required.

While every effort has been made to describe the main duties and responsibilities of the post, each individual task necessary for the successful performance of the role may not be specifically identified. The Accommodation and Welfare Officer (Maternity Cover) may therefore be required to undertake other tasks and duties that are commensurate with the grade and nature of the role and/or in the reasonable discretion of the College.

**Job Types**: Full-time, Fixed term contract

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Cycle to work scheme
- Discounted or free food

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oxford, OX2 6SU: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Loc